we have some clients that are in a limbo state, had a on prem server and migrated to the cloud. 99% are in the cloud. a tech installed the old client on the new machines and now they are in a limbo state, cant manage from the new or old server.
is there a tool to forcefully remove the client even if tamper protection is enabled, or the client "thinks" its enabled.
If you are using Macs, there is a Sophos Mac Removal tool
For Windows, please follow these articlesHow to recover a tamper protected system
If needed, you can uninstall via batch file (after disabling tamper protection):Sophos Central Endpoint: How to uninstall using command line or batch file
How to uninstall Sophos Endpoint Security and Control from the command line or with a batch file
Barb@SophosCommunity Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS Alerts If a post solves your question use the 'This helped me' link.
Hi Joe Pergola1,
We currently do not have any tool to remove the client. You can vote for the feature request here.
Gowtham ManiCommunity Support Engineer | Sophos Technical Support Knowledge Base | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'This helped me' link.
Barb is correct.
I've had to follow those steps to get it removed, so if the computer is at a remote location it may be difficult to resolve this as safe mode was required for me.
I just released a tool that I wrote and have been using in my environment to remove the Sophos Client. Please see my post here: