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Sophos Client Removal Tool

we have some clients that are in a limbo state, had a on prem server and migrated to the cloud. 99% are in the cloud. a tech installed the old client on the new machines and now they are in a limbo state, cant manage from the new or old server.

is there a tool to forcefully remove the client even if tamper protection is enabled, or the client "thinks" its enabled.

thanks

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0 Barb@Sophos over 6 years ago

Hi Joe,

If you are using Macs, there is a Sophos Mac Removal tool

For Windows, please follow these articles
How to recover a tamper protected system

If needed, you can uninstall via batch file (after disabling tamper protection):
Sophos Central Endpoint: How to uninstall using command line or batch file

How to uninstall Sophos Endpoint Security and Control from the command line or with a batch file

Barb@Sophos
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Gowtham Mani over 6 years ago

Hi Joe Pergola1,

We currently do not have any tool to remove the client. You can vote for the feature request here.

Regards,

Gowtham Mani
Community Support Engineer | Sophos Technical Support
Knowledge Base | @SophosSupport | Sign up for SMS Alerts
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0 Nick Cuddemi over 6 years ago

Barb is correct.

I've had to follow those steps to get it removed, so if the computer is at a remote location it may be difficult to resolve this as safe mode was required for me.
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0 Drew Yeskatalas over 5 years ago

I just released a tool that I wrote and have been using in my environment to remove the Sophos Client. Please see my post here:

https://community.sophos.com/products/sophos-central/f/sophos-central/113680/my-sophos-client-removal-tool
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