Hello All,
This thread was automatically locked due to age.
Hello All,
Hi Ari Setiawan
Could you please provide more details about what is the OS you are facing the issue? Also, as you stated about the pop up showing up, would it be possible to share the screenshot? Kindly check this article and see if it helps.
Shweta
Hi Ari Setiawan
If this is the case, I'd suggest you to export the recovery key to the USB drive using this document.
After that, you can try the option of "Get the key from a USB flash drive" which will take the key from the USB drive to unlock the drive.
Regards,
Jasmin
Community Support Engineer | Sophos Support
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