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Cant Decrypt drive C: but drive D: success

Hello All,

 

I have an issue harddisk to decrypt, this harddisk OS windows is corrupt. 
I want to decrypt disk C: and disk D:, I see decrypt code on sophos management and use it to decrypt,
 
For disk D: I can use by typing the code but when I want to decrypt disk C: it show popup must plug in the usb to decrypt.
 
 
How I can decrypt disk C: because I have my important data on it ?
 
 
 
Thank you.


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