Billing issue!

Hi! I have a billing issue. Who can I contact please? I got charged an amount on my Mastercard but I got out of Sophos services in 2022 (and have the email prooving it). I don't use it and wish to be reimbursed. It is really unacceptable not being able to know easily where to address such a question!!

Thank you. Catherine Caron

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0 Raphael Alganes 24 days ago

Hi Catherine,

You may reach out to Sophos Home support to further check on this: https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support?section=Live%20Chat%20Support

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Catherine Caron 23 days ago in reply to Raphael Alganes

Hi.

I can't log in using https://my.sophos.com/en-us/login/?redirect=support
If I try to reset the password (but I know the password), I don't receive any link.

Which may prove that I don't have an account (which should be the case, I got out of Sophos like I said, which is why I don't understand why I got charged anything on my Mastercard).

So what do I do? Can't use the chat, can't send an email, this is really annoying. Please provide me an email contact so that I can solve this problem please, without having to connect. Thanks.
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0 BrucekConvergent 23 days ago in reply to Catherine Caron

Have you considered just disputing the charge with your Credit Card provider? That may bring the proper contact to you. I'm not a Sophos employee, rather, a reseller, and would help more but we have no dealings with the home product side of things, that's direct with Sophos.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Erick Jan 23 days ago in reply to Catherine Caron

Hi Catherine,

You can continue as a guest for Sophos Home Chat or reach out to X/Twitter Platform @SophosHome.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Erick Jan 23 days ago in reply to Catherine Caron

Hi Catherine,

You can continue as a guest for Sophos Home Chat or reach out to X/Twitter Platform @SophosHome.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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