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Billing issue!

Hi! I have a billing issue. Who can I contact please? I got charged an amount on my Mastercard but I got out of Sophos services in 2022 (and have the email prooving it). I don't use it and wish to be reimbursed. It is really unacceptable not being able to know easily where to address such a question!!

Thank you. Catherine Caron

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0 Raphael Alganes 4 months ago

Hi Catherine,

You may reach out to Sophos Home support to further check on this: https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support?section=Live%20Chat%20Support

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 Catherine Caron 4 months ago in reply to Raphael Alganes

Hi.

I can't log in using https://my.sophos.com/en-us/login/?redirect=support
If I try to reset the password (but I know the password), I don't receive any link.

Which may prove that I don't have an account (which should be the case, I got out of Sophos like I said, which is why I don't understand why I got charged anything on my Mastercard).

So what do I do? Can't use the chat, can't send an email, this is really annoying. Please provide me an email contact so that I can solve this problem please, without having to connect. Thanks.
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0 BrucekConvergent 4 months ago in reply to Catherine Caron

Have you considered just disputing the charge with your Credit Card provider? That may bring the proper contact to you. I'm not a Sophos employee, rather, a reseller, and would help more but we have no dealings with the home product side of things, that's direct with Sophos.

CTO, Convergent Information Security Solutions, LLC

https://www.convergesecurity.com

Sophos Platinum Partner

--------------------------------------

Advice given as posted on this forum does not construe a support relationship or other relationship with Convergent Information Security Solutions, LLC or its subsidiaries. Use the advice given at your own risk.
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0 Erick Jan 4 months ago in reply to Catherine Caron

Hi Catherine,

You can continue as a guest for Sophos Home Chat or reach out to X/Twitter Platform @SophosHome.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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