Billing issue!

Hi Catherine, 

You may reach out to Sophos Home support to further check on this: https://support.home.sophos.com/hc/en-us/articles/115005585566-Contacting-Sophos-Home-Support?section=Live%20Chat%20Support 

Regards,

Hi.

I can't log in using https://my.sophos.com/en-us/login/?redirect=support
If I try to reset the password (but I know the password), I don't receive any link.

Which may prove that I don't have an account (which should be the case, I got out of Sophos like I said, which is why I don't understand why I got charged anything on my Mastercard).

So what do I do? Can't use the chat, can't send an email, this is really annoying. Please provide me an email contact so that I can solve this problem please, without having to connect. Thanks.

Have you considered just disputing the charge with your Credit Card provider?  That may bring the proper contact to you.  I'm not a Sophos employee, rather, a reseller, and would help more but we have no dealings with the home product side of things, that's direct with Sophos.

Hi Catherine,

You can continue as a guest for Sophos Home Chat or reach out to X/Twitter Platform @SophosHome.