554 5.7.1 Service unavailable; Sender address blocked using uri.vir1.sophosxl.com

Hello Vijay,

Thanks for reaching out to Sophos Community. 

To confirm, do you use any Sophos solutions like Sophos Firewall, Sophos Email and this domain (mccranss) being blocked and you wish to whitelist it on your end? or do you wish to whitelist the said domain on Sophos solution protected networks as this domain keeps getting blocked? 

Kindly let us know. Thank you

Cheers,

Hi Raphael,

We are using the Gmail service to send emails. And unfortunately, our emails are bouncing back with the error as follows

554 5.7.1 Service unavailable; Sender address [***@mccranns.com] blocked using uri.vir1.sophosxl.com

Could you please whitelist our domain mccranns.com from your end?

Thanks

Hello Vijay,

You may need to submit a request to Sophos Labs https://support.sophos.com/support/s/article/KB-000033422?language=en_US  not-spam@labs.sophos.com for you to request your domain to be unblocked and misrouted as FP

Cheers,

Hello Vijay,

You may need to submit a request to Sophos Labs https://support.sophos.com/support/s/article/KB-000033422?language=en_US  not-spam@labs.sophos.com for you to request your domain to be unblocked and misrouted as FP

Cheers,