Nao existe material de estudo!

Hi Rogerio,

Thank you for reaching out to Sophos Community.

For Study Materials, there are tech vids, Recommended reads, and Documentation.

• https://techvids.sophos.com/
• Sophos Firewall Documentation

You may also check the Sophos Learning Zone

www.sophos.com/.../training

Also, you may contact Sophos Customer Case for license queries, as they handle licenses.

https://soph.so/SophosCustomerCare

Bom dia Eric, obrigado pela resposta. 

Todo o material que eu encontro é genérico, não tem o que realmente eu preciso! 

Tenho licenças que vencerão no próximo dia 07/07 e não tenho a minima idéia de qual será o impacto disso! 

Por exemplo, tenho aqui a licença:

Hi Rogerio,

Upon checking, the number is correct; You may also try the other hotline or log in to chat support.

Argentina: +54 1139891013
Brazil: +55 2120187392
Chile: +56 442081599
Colombia: +57 6017702822
Mexico: +52 5547747829
Peru: +51 17096016

For information with regards to expired licenses, kindly see below for reference.

• Sophos Firewall: Impact of expired license
• Sophos Firewall: Licensing guide

Obrigado amigo

Vou antencipar o EOL do Xg 125 e procurar uma marca com um suporte melhor!

Agradeço pelo seu tempo! 

Hello Rogerio,

I searched your email address for the registered users for your company, but I couldn't find your name; I would recommend you talk to your colleagues for them to add you to the registered users.

In any case, you can reach out to Support via Chat or the Support Portal (you might need to ask one of your registered colleagues to do this for you while you are added to the list of authorized users for your company).

To extend the license, you can reach out to your Sophos Partner and or Account Manager so they can assist you with that ( I have emailed the account manager of your company for assistance); they can also put you on track to get you on hands training.

When the license expires, the modules can't be configured anymore, and the reporting will restart to the default of 7 days.

Regards,

Hello Rogerio,

I searched your email address for the registered users for your company, but I couldn't find your name; I would recommend you talk to your colleagues for them to add you to the registered users.

In any case, you can reach out to Support via Chat or the Support Portal (you might need to ask one of your registered colleagues to do this for you while you are added to the list of authorized users for your company).

To extend the license, you can reach out to your Sophos Partner and or Account Manager so they can assist you with that ( I have emailed the account manager of your company for assistance); they can also put you on track to get you on hands training.

When the license expires, the modules can't be configured anymore, and the reporting will restart to the default of 7 days.

Regards,

Thanks Emmanuel

Unfortunately, the Sophos dealership that served us closed. I have been trying to contact other "TOP PARTNERS", but without success!

Nobody seems to be willing to sell Sophos! Even the same companies that sell Sophos also sell other brands, so there is no Sophos Exclusive resale.

None of them answered me satisfactorily and did not even know how to renew the licenses!

Maybe for people who are in other places the resale policies work, but not here!

Today I have three sophos "boxes" and no support!

In time, the number for the service of Brazil 2120187392 does not answer!

It really sucks having to solve a simple problem and not being able to!