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Nao existe material de estudo!

Rogerio Lemos

Bom dia a todos. 

Sou do Brasil. É lamentável como não existe material de estudo sobre o Sophos na web!  Diferente de outras marcas que tem vários vídeos (em vários idiomas), não consigo achar quase nada sobre as configurações dessa marca!

Hoje tenho um XG125, com várias licenças vencendo, e não sei o que fazer, como renovar ! Essas "caixas" da Sophos são descartáveis?



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  • 0

    Hi Rogerio,

    Thank you for reaching out to Sophos Community.

    For Study Materials, there are tech vids, Recommended reads, and Documentation.

    You may also check the Sophos Learning Zone

    www.sophos.com/.../training

    Also, you may contact Sophos Customer Case for license queries, as they handle licenses.

    https://soph.so/SophosCustomerCare

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

    Bom dia Eric, obrigado pela resposta. 

    Todo o material que eu encontro é genérico, não tem o que realmente eu preciso! 

    Tenho licenças que vencerão no próximo dia 07/07 e não tenho a minima idéia de qual será o impacto disso! 

    Por exemplo, tenho aqui a licença:

    Central Orchestration
    SD-WAN VPN Orchestration, CFR Advanced   
    Não sei o que acontecerá no dia 07 quando ela vencer! Não sei como eu faço para renovar !
    Como sou do Brasil , o telefone que tenho é +55 2120187392, mas esse número chama infinitamente e depois cai! 
    Estou realmente com problemas!

  • 0 in reply to Rogerio Lemos

    Hi Rogerio,

    Upon checking, the number is correct; You may also try the other hotline or log in to chat support.

    Argentina: +54 1139891013
    Brazil: +55 2120187392
    Chile: +56 442081599
    Colombia: +57 6017702822
    Mexico: +52 5547747829
    Peru: +51 17096016

    For information with regards to expired licenses, kindly see below for reference.

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Erick Jan

    Obrigado amigo

    Vou antencipar o EOL do Xg 125 e procurar uma marca com um suporte melhor!

    Agradeço pelo seu tempo! 

  • 0 in reply to Rogerio Lemos

    Hello Rogerio,

    I searched your email address for the registered users for your company, but I couldn't find your name; I would recommend you talk to your colleagues for them to add you to the registered users.

    In any case, you can reach out to Support via Chat or the Support Portal (you might need to ask one of your registered colleagues to do this for you while you are added to the list of authorized users for your company).

    To extend the license, you can reach out to your Sophos Partner and or Account Manager so they can assist you with that ( I have emailed the account manager of your company for assistance); they can also put you on track to get you on hands training.

    When the license expires, the modules can't be configured anymore, and the reporting will restart to the default of 7 days.

    Regards,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
  • 0 in reply to emmosophos 
    Thanks Emmanuel

Unfortunately, the Sophos dealership that served us closed. I have been trying to contact other "TOP PARTNERS", but without success!

Nobody seems to be willing to sell Sophos! Even the same companies that sell Sophos also sell other brands, so there is no Sophos Exclusive resale.

None of them answered me satisfactorily and did not even know how to renew the licenses!

Maybe for people who are in other places the resale policies work, but not here!

Today I have three sophos "boxes" and no support!

In time, the number for the service of Brazil 2120187392 does not answer!

It really sucks having to solve a simple problem and not being able to!
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