I have no way to connect to my sophos portal , neither to create a ticket ,i use my email to connect and i login and then i am prompted to enter a pin CODE and a security code ( i don't have access to the phone number anymore )
Hello Ste cospharma ,Thank you for reaching out to the community, please refer the guide - https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/MultiFactorAuthentication/index.html
Thanks & Regards,_______________________________________________________________
Vivek Jagad | Technical Account Manager 3 | Cyber Security Evolved
Sophos Community | Product Documentation | Sophos Techvids | SMSIf a post solves your question please use the 'Verify Answer' button.
I dont have access to phone for authentication
Hi Ste cospharma ,
Thanks for reaching out to the community and hope you are well.
There is a section on Vivek's given KB guide on what to do in case of replace or lost phone. May we ask if you have tried this step already?
Thanks for your time and patience and thank you for choosing Sophos
Raphael AlganesCommunity Support Engineer | Sophos Technical SupportSophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS AlertsIf a post solves your question use the 'Verify Answer' link.
Thank you for reaching out!
For issues related to the Portal, reach out to Customer Care via Phone so they can assist you to reset your password/MFA.
https://support.sophos.com/support/s/?language=en_US Click the Critical Cases box and find the number closer to your region.