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Account not accessible

I have no way to connect to my sophos portal , neither to create a ticket ,i use my email to connect and i login and then i am prompted to enter a pin CODE and a security code ( i don't have access to the phone number anymore )

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0 Vivek Jagad 6 months ago

Hello Ste cospharma ,

Thank you for reaching out to the community, please refer the guide - https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/MultiFactorAuthentication/index.html

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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0 Ste cospharma 6 months ago in reply to Vivek Jagad

I dont have access to phone for authentication
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0 Raphael Alganes 6 months ago in reply to Ste cospharma

Hi Ste cospharma ,

Thanks for reaching out to the community and hope you are well.

There is a section on Vivek's given KB guide on what to do in case of replace or lost phone. May we ask if you have tried this step already?

Thanks for your time and patience and thank you for choosing Sophos

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
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0 emmosophos 6 months ago

Hello there,

Thank you for reaching out!

For issues related to the Portal, reach out to Customer Care via Phone so they can assist you to reset your password/MFA.

https://support.sophos.com/support/s/?language=en_US Click the Critical Cases box and find the number closer to your region.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
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