Account not accessible

Hello Ste cospharma ,

Thank you for reaching out to the community, please refer the guide - https://docs.sophos.com/central/customer/help/en-us/ManageYourProducts/GlobalSettings/MultiFactorAuthentication/index.html

I dont have access to phone for authentication 

Hi Ste cospharma ,

Thanks for reaching out to the community and hope you are well. 

There is a section on Vivek's given KB guide on what to do in case of replace or lost phone. May we ask if you have tried this step already?

Thanks for your time and patience and thank you for choosing Sophos

Regards,

Hello there,

Thank you for reaching out!

For issues related to the Portal, reach out to Customer Care via Phone so they can assist you to reset your password/MFA.

https://support.sophos.com/support/s/?language=en_US Click the Critical Cases box and find the number closer to your region.

Regards,