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Account not accessible

I have no way to connect to my sophos portal , neither to create a ticket ,i use my email to connect and i login and then i am prompted to enter a pin CODE and a security code ( i don't have access to the phone number anymore )

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0 emmosophos 10 months ago

Hello there,

Thank you for reaching out!

For issues related to the Portal, reach out to Customer Care via Phone so they can assist you to reset your password/MFA.

https://support.sophos.com/support/s/?language=en_US Click the Critical Cases box and find the number closer to your region.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 10 months ago

Hello there,

Thank you for reaching out!

For issues related to the Portal, reach out to Customer Care via Phone so they can assist you to reset your password/MFA.

https://support.sophos.com/support/s/?language=en_US Click the Critical Cases box and find the number closer to your region.

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel

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