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Xbox displaying error message 'Can't get a Teredo IP address '

Ahmad Zara

I need some help with connecting my xbox to the internet, its displaying the error message 'Couldn't find teredo IP address'. I'm using Sophos UTM 9 and dont have much knowlesdge about it so any help would be appreciated :)



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    Hello Ahmad,

    Thank you for contacting the Sophos Community.

    Please check the device has an IP

    Then check that you have a Firewall rule allowing the traffic for this device. (Network Protection >> Firewall)

    If you’re using Web Protection (Web Protection) create an exception for the Private IP of the Xbox by going to Web Protection >> Filtering Options >> Misc, scroll down to Transparent Mode Skiplist and under Skip Transparent Mode Source, enter the Private IP of the Xbox.

    Regars,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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  • 0

    Hello Ahmad,

    Thank you for contacting the Sophos Community.

    Please check the device has an IP

    Then check that you have a Firewall rule allowing the traffic for this device. (Network Protection >> Firewall)

    If you’re using Web Protection (Web Protection) create an exception for the Private IP of the Xbox by going to Web Protection >> Filtering Options >> Misc, scroll down to Transparent Mode Skiplist and under Skip Transparent Mode Source, enter the Private IP of the Xbox.

    Regars,

     
    Emmanuel (EmmoSophos)
    Technical Team Lead, Global Community Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.
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