Hi David Davtyan 

Please submit the website URL under "web address (URL)" tab on sample submission website of Sophos. It will take approximately 5 to 6 days to reassess the website and recategorized if it found clean on the reassessment.

thanks Jasmin,

I did it. now after 1 week 

1. Site is still listed as Malicious

2. I don't get any notification or update

What I need to do more to get removed my client's website removed from that list?

Hi David Davtyan 

I'd request you to wait till Monday, even after that if the website is not accessible, you can open a support case asking them to help you on the recategorization of this website.

Hi Jasmin,

Opened Support case, as there wasn't any update on Monday

Open a Support Case - Secure Web Gateway

Will see, how long it will take to get at least any information why site still is listed in your database. thanks

Hi David Davtyan 

Please provide the case number which you received for after creating a case. Regarding, why it is blocked, I'll not be able to provide information on that, can just say it has been categorized in the Hacking category.

Hello Jasmin,

Your case number is [#9650963] .

Here is there response,

This is regarding the service request number 9650963, which you have opened with us.

We have created a lab request with our concern team to whitelist the website.

We will update you once we will get any update from our team.

In case of any immediate assistance you can also contact us back on our support number and quote the Case ID as a reference so that any available engineer will assist you further on the case.

Our technical support teams are available 24/7 and can be contacted on your local Technical Support number listed on our website: https://www.sophos.com/en-us/support/contact-support.aspx

Hello Jasmin,

Your case number is [#9650963] .

Here is there response,

This is regarding the service request number 9650963, which you have opened with us.

We have created a lab request with our concern team to whitelist the website.

We will update you once we will get any update from our team.

In case of any immediate assistance you can also contact us back on our support number and quote the Case ID as a reference so that any available engineer will assist you further on the case.

Our technical support teams are available 24/7 and can be contacted on your local Technical Support number listed on our website: https://www.sophos.com/en-us/support/contact-support.aspx

Hi David Davtyan 

Sophos Labs have worked on the Lab request and they have recategorized this website as Business and removed it from the malware repository.

So now anyone with Sophos AV can access that website without any issue.

Virustotal is still showing it as malicious but there we can't change anything. It may automatically be removed or they'll update it as per their procedure.