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Endpoint Agent - Installation

VladimirChalnik

there was a problem a few days ago, it is impossible to install the agent.

please watch the video.

 


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  • 0

    I'm having exactly the same problem. Any idea on how long this will take to get resolved? 

     

    I have only just started with Sophos UTM as a solution for my SMB customers however I seem to keep getting all the quirks of this software. I'm liking it so far but quite hard to demonstrate features when they don't work. I was showing a client how easy it was to install and manage endpoint protection from Sophos. However.. this was the first time I had tried it and of course got this issue. Not sure if I sold him on the idea.

     

    Any update would be great :)

  • 0 in reply to Michael Huggins

    HI Michael Huggins, 

    It seems this  Bug is just reported and our development team is working on the would advice you to wait till the next release .  We do appreciate your patience .

    Thanks and Regards

    Aditya Patel  | Network and Security Engineer.

    Regards,

    Aditya Patel
    Global Escalation Support Engineer | Sophos Technical Support
    Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts
    If a post solves your question use the 'This helped me' link.

  • 0 in reply to Aditya Patel

    Hi Aditya,

     

    need to open this few month old case again.

    Running myself in this issue that newly installed server 2012R2 and also Win7 clients will not update endpoint client.

    it stays on 10.3 and will not update. Same error messages as mentioned above.

    any news on this? My installed endpoint clients are working but any new installation will not update and fails.

    Need help cant run these machines without antivirus...

     

    here the errors form the sophosupdate.log

    2017-01-25T08:19:55.368Z [ 7536] ERROR SUL-Log [E83521] Cannot create stream 8b032b97b519a153935bd54015da19c0x000.xml called from `anonymous-namespace'::check_signature
    2017-01-25T08:19:55.368Z [ 7536] ERROR SDDSDownloader::ReportSyncFailure Failed to synchronise

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

  • 0 in reply to zaphod

    have fixed it myself:

     

    - in UTM Webprotection / Filtering Options / Misc i have disabled the webcache completly.. waitet 20 secs and then installed endpoint again...

    and voila it installs and updates then without problems...

     

    so it seems the webcache was the problematic part here..

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

Reply
  • 0 in reply to zaphod

    have fixed it myself:

     

    - in UTM Webprotection / Filtering Options / Misc i have disabled the webcache completly.. waitet 20 secs and then installed endpoint again...

    and voila it installs and updates then without problems...

     

    so it seems the webcache was the problematic part here..

     

    greets

    zaphod
    ___________________________________________

    Home: Zotac CI321 (8GB RAM / 120GB SSD)  with latest Sophos UTM
    Work: 2 SG430 Cluster / many other models like SG105/SG115/SG135/SG135w/...

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