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SD-RED 60 have lost connect in Standard/split mode

Jirayu Siangsai

SD-RED 60 Standard/split mode have lost connect about 5 mins but I have change to standard/unified and I used to use SD-RED 50 no issue as I said. Connect internet look fine no disconnection. I have look at other  community it look like someone have the same issue but I do not see how to resolve this issue. Please help.

Sorry for my bad english. :(



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    Hello  ,

    Thank you for reaching out to the community, In Standard/Split mode, the remote network is managed by the UTM, which serves as a DHCP server and default gateway. Only traffic to specified networks is sent to the UTM. All other traffic is sent directly to the Internet. Where as in Standard/Unified mode, the remote network is managed by the UTM, which serves as the DHCP server and default gateway. All traffic generated by the remote network is sent over the UTM. 

    So ensure, if internet connected directly on RED has no fluctuation from the ISP end, you can check the system.log, red.log during the time frame when the issue occurred.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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  • 0

    Hello  ,

    Thank you for reaching out to the community, In Standard/Split mode, the remote network is managed by the UTM, which serves as a DHCP server and default gateway. Only traffic to specified networks is sent to the UTM. All other traffic is sent directly to the Internet. Where as in Standard/Unified mode, the remote network is managed by the UTM, which serves as the DHCP server and default gateway. All traffic generated by the remote network is sent over the UTM. 

    So ensure, if internet connected directly on RED has no fluctuation from the ISP end, you can check the system.log, red.log during the time frame when the issue occurred.

    Thanks & Regards,
    _______________________________________________________________

    Vivek Jagad | Team Lead, Global Support & Services 

    Log a Support Case | Sophos Service Guide
    Best Practices – Support Case


    Sophos Community | Product Documentation | Sophos Techvids | SMS
    If a post solves your question please use the 'Verify Answer' button.

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