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SD-RED 60 have lost connect in Standard/split mode

SD-RED 60 Standard/split mode have lost connect about 5 mins but I have change to standard/unified and I used to use SD-RED 50 no issue as I said. Connect internet look fine no disconnection. I have look at other community it look like someone have the same issue but I do not see how to resolve this issue. Please help.

Sorry for my bad english. :(

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0 Vivek Jagad over 1 year ago

Hello Jirayu Siangsai ,

Thank you for reaching out to the community, In Standard/Split mode, the remote network is managed by the UTM, which serves as a DHCP server and default gateway. Only traffic to specified networks is sent to the UTM. All other traffic is sent directly to the Internet. Where as in Standard/Unified mode, the remote network is managed by the UTM, which serves as the DHCP server and default gateway. All traffic generated by the remote network is sent over the UTM.

So ensure, if internet connected directly on RED has no fluctuation from the ISP end, you can check the system.log, red.log during the time frame when the issue occurred.

Thanks & Regards,
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Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Jirayu Siangsai over 1 year ago in reply to Vivek Jagad

Is it possible this issue happen because SD-RED60 connect to SG firewall?
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0 Vivek Jagad over 1 year ago in reply to Jirayu Siangsai

it may or may not be...

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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