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Unable to activate iView device

Hello,

I'm having an issue when trying to activate my iView device.

It is a virtual machine on HyperV, I've used the ISO file to boot it.

I have access to the GUI but when I try to activate it with the serial number I got from the license schedule it tells me that it is not possible to activate it and asks to try again later.

It have access to the internet and also I did a firewall rule for it to make sure nothing is blocked but the problem persists.

I got this log from the CLI on the iView appliance but Im not sure what is going on.

Have anyone know what could it be the reason?



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  • Hi Emmanuel,

     

    I have the same issue

     

    INFO      Jun 17 18:22:28 [0]: --requestType = 1
    INFO      Jun 17 18:22:28 [0]: --serial =
    INFO      Jun 17 18:22:28 [0]: --deviceid =
    INFO      Jun 17 18:22:28 [0]: --model = SIV
    INFO      Jun 17 18:22:28 [0]: --vendor = VM01
    INFO      Jun 17 18:22:28 [0]: --upgradeReqType = 1
    INFO      Jun 17 18:22:28 [0]: --upgradedFrom = 0
    INFO      Jun 17 18:22:28 [0]: --fwversion = 03.01.2.009
    INFO      Jun 17 18:22:28 [0]: --cert = /_conf/staticfiles/certificate/licensing/mfgr_vendor_VM.pem
    INFO      Jun 17 18:22:28 [0]: --token = Token-Id:
    INFO      Jun 17 18:22:28 [0]: --key = /_conf/staticfiles/certificate/licensing/mfgr_vendor_VM.key
    INFO      Jun 17 18:22:28 [0]: URL : eu-prod-utm.soa.sophos.com/.../applianceactivation
    INFO      Jun 17 18:22:29 [0]: response : {"errorCode":"ITSERVICELAYER_CLIENT_AUTHENTICATION_ERROR", "message":"IIS error: HTTP 403.0 - Forbidden", "statusCode": 403}
    ERROR     Jun 17 18:22:29 [0]: Activation Failed...:)
    ERROR     Jun 17 18:22:29 [0]: licensing_do_activation() : parsing failed...

    I have created the following ticket:

    [#9948172] Web support query [#2885]

    I hope you can help me.

    Regards.

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