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Unable to activate iView device

Hello,

I'm having an issue when trying to activate my iView device.

It is a virtual machine on HyperV, I've used the ISO file to boot it.

I have access to the GUI but when I try to activate it with the serial number I got from the license schedule it tells me that it is not possible to activate it and asks to try again later.

It have access to the internet and also I did a firewall rule for it to make sure nothing is blocked but the problem persists.

I got this log from the CLI on the iView appliance but Im not sure what is going on.

Have anyone know what could it be the reason?



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  • Hello news lalalala.

    The problem here is one of the certificates in the built version of iView has expired which is causing that forbidden status code.

    From yesterday there is a workaround available, which is basically installing a patch that contains the new certificates. 

    To get those applied please create a Ticket and reference NCR-2885. 

    After that please send me the Case ID, so I can follow the ticket status.

    Regards,


     
    Emmanuel (EmmoSophos)
    Community Support Engineer | Sophos Technical Support
    Sophos Support VideosProduct Documentation  |  @SophosSupport  | Sign up for SMS Alerts
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