Login Into the Support Portal with Microsoft login

Hello,

we have implemented microsoft login in our domain that means that authentication of first.last@compony.com authenticate agains our Director.  We have issues with the function "Mit Microsoft anmelden / Login with Microsoft)". Sometimes it works if we have logged in Sophos Central before. With some accounts it isn't working at all.

How can we make sure that it is working ??


Best regards,
BF