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APX530 reboot when adding MAC to whitelist is the same for AP6 series?

Since I purchased the APX530 devices, I have noticed that the access point (AP) restarts immediately when I add new MAC addresses to the whitelist. I would like to know if this same behavior occurs with the new AP6 series.

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Mayur Makvana 4 months ago in reply to gideon okewoye1 +1 suggested

Hello, We regret to hear! I suggest raising the support case using below to diagnose it further. https://docs.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html Kindly…

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0 gideon okewoye1 4 months ago

Yes me too, i am having same challenge at my clients site... when we add new mac addresses to the existing mac list, it restart the AP and the wifi connection disconnects until its booted back again, this shouldn't be happening because on APX, functionality run smoothly....WE use AP6 420.
Support should help look into this.
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0 Mayur Makvana 4 months ago in reply to gideon okewoye1

Hello,

We regret to hear! I suggest raising the support case using below to diagnose it further.

https://docs.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html

Kindly share the ticket Id for the reference.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
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0 Mayur Makvana 4 months ago in reply to gideon okewoye1

Hello,

We regret to hear! I suggest raising the support case using below to diagnose it further.

https://docs.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html

Kindly share the ticket Id for the reference.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

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