APX530 reboot when adding MAC to whitelist is the same for AP6 series?

Hello Yohan Brito ,

Thank you for contacting Sophos Community!

I have tried adding the MAC address in whitelist on AP6 420E through local access and did not find the that AP rebooted.

Yes me too, i am having same challenge at my clients site... when we add new mac addresses to the existing mac list, it restart the AP and the wifi connection disconnects until its booted back again, this shouldn't be happening because on APX, functionality run smoothly....WE use AP6 420.
Support should help look into this.

Hello, pls redo it on the sophos central not on a locally manage AP.
The issue is on happening when we add MAC ADDR on the centrally managed AP6 in the Allowed mac list.

We need immediate resolution, someone should escalate this has customers are begining to have series of complain on the limitations of the AP6.

The AP6 is supposed to improve on the functionality of APX and then add its own capabilities not to give us more questions than answers.

Hello,

We regret to hear! I suggest raising the support case using below to diagnose it further.

https://docs.sophos.com/support/help/en-us/portal/userGuide/cases/caseCreateTechnical/index.html

Kindly share the ticket Id for the reference.