My sophos apx 530 access point is no longer showing any light completely, it is connected to a POE switch, what could be the issue and any resolution?
Edited TAGs
[edited by: Erick Jan at 6:14 AM (GMT -7) on 3 Jun 2024]
My sophos apx 530 access point is no longer showing any light completely, it is connected to a POE switch, what could be the issue and any resolution?
Hello,
Thank you for reaching to Sophos Community!
Ideally APX530 requires 16.7W power supply. Kindly validate whether the POE switch is supplying that much of power or not.
Refer: assets.sophos.com/.../sophos-wireless-ds.pdf
Also, if its only about the LED or also the device is not operable. If the device is powering on, you may connect the APX device on serial console using below and review it status.
support.sophos.com/.../KB-000044558
If that is proper, I suggest raising the support ticket to validate it further.
Mayur Makvana
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
Hello,
Thank you for reaching to Sophos Community!
Ideally APX530 requires 16.7W power supply. Kindly validate whether the POE switch is supplying that much of power or not.
Refer: assets.sophos.com/.../sophos-wireless-ds.pdf
Also, if its only about the LED or also the device is not operable. If the device is powering on, you may connect the APX device on serial console using below and review it status.
support.sophos.com/.../KB-000044558
If that is proper, I suggest raising the support ticket to validate it further.
Mayur Makvana
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.