Unscannable content bug in XG?

Question

We have several XG firewalls reporting this. Other layers in the defense report nothing. Endpoints are a mix of Defender/Huntress and also Sophos MDR. All scans are clean. Anyone else seeing this particular alert regarding the FQDN from Adobe? 
 Alert ID: 8001 Message: Malware 'Unscannable' was detected and blocked in a download from acroipm2.adobe.com

emmosophos · Accepted Answer

Hello there, 
 Thank you for contacting the Sophos Community. 
 This is a known issue that is being investigated under NC-145076. 
 As a workaround, you can add an exclusion for fqdn ^acroipm2\.adobe\.com\.?/ and skip "Malware and content scanning" check 
 For more info take a look at the following KB https://support.sophos.com/support/s/article/KBA-000010038?language=en_US 
 Regards,

Vivek Jagad · Answer

Yea refer the RESOLVED Advisory: Sophos Firewall Malware detection of unscannable on the website acroipm2.adobe.com

Unscannable content bug in XG?

Top Replies