Unscannable content bug in XG?

We have several XG firewalls reporting this. Other layers in the defense report nothing. Endpoints are a mix of Defender/Huntress and also Sophos MDR. All scans are clean. Anyone else seeing this particular alert regarding the FQDN from Adobe?

Alert ID: 8001
Message:
Malware 'Unscannable' was detected and blocked in a download from acroipm2.adobe.com

Edited TAGs
[edited by: Erick Jan at 11:07 PM (GMT -8) on 7 Nov 2024]

Parents

0 emmosophos 1 hour ago

Hello there,

Thank you for contacting the Sophos Community.

This is a known issue that is being investigated under NC-145076.

As a workaround, you can add an exclusion for fqdn ^acroipm2\.adobe\.com\.?/ and skip "Malware and content scanning" check

For more info take a look at the following KB https://support.sophos.com/support/s/article/KBA-000010038?language=en_US

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
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0 emmosophos 1 hour ago

Hello there,

Thank you for contacting the Sophos Community.

This is a known issue that is being investigated under NC-145076.

As a workaround, you can add an exclusion for fqdn ^acroipm2\.adobe\.com\.?/ and skip "Malware and content scanning" check

For more info take a look at the following KB https://support.sophos.com/support/s/article/KBA-000010038?language=en_US

Regards,

Emmanuel (EmmoSophos)

Technical Team Lead, Global Community Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

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