Trying to get the Sophos Firewall for home use, can't get past the sales order resolution form.

I think you are on the wrong page. Please post a copy of the page where you run into issues.

Ian

As for how the email looked

Had a Sales Order ID and a Partner Org Code in there, along with a link which I was supposedly meant to go to to resolve this issue.

Hi,

you are on the wrong page, you are trying to use the partner page.

ian

So which page do I go to then? That's the page I got linked to in the only email I got.

Back to the start. What is the version of software that you applied for, please post a screenshot?

Ian

If I click Download I get redirected to this

That is correct then you fill in the mandatory fields (company is not mandatory), tick the box, then what is the next form?

Ian

Then it says "your account needs additional verification, we will contact you in an email" and then the "Sales Order Hold" email is the one that got sent, which then led me to that link for the partner page.

Hi,

which country are you trying to register from?

Ian

Poland.

Poland.

Hi,

thank you for the update. Country should not be an issue. Perhaps there is a problem with your email account and the way it is seen by Sophos. I don't think you willreceive an email being a home user and will have to wait until a Sophos employee reviews this thread.

Ian

Yeah I can wait, thanks for the help anyway.

Hello there,

Thank you for contacting the Sophos Community.

If you’re using the same email address that you’re using to access the community for the registration of Sophos Firewall Home, I would recommend you give it a try using a different public address, such as one from Google.

Regards,

Yeah, that did the trick but I'd still look into why it sees Tutanota emails as ones it should send partner compliance forms to.