Sophos Reports showing IP rather than websites visited by users

Rog163 1 month ago

Hi Community...

Please assist - Customer has a sophos 125 XG SFOS 20.0.2 running web filter and support license only- Web filtering works fine - Customer requested a report on a specific user on websites visited/ internet usage - Reports show IP address rather than the website name - Call logged with support - Support saying we need to have Network protection license to pull reports with website names rather than the Public IP.

I ve requested the documentation for this which im still waiting for...

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[edited by: Erick Jan at 4:39 AM (GMT -7) on 8 Oct 2024]

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Vivek Jagad 1 month ago +2 suggested

Hi Rog163 , Thank you for reaching out the community, have you checked with the customer web report?

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0 Mayur Makvana 1 month ago

Hello,

Thank you for reaching out to the Sophos Community! Could you please share us the case ID raised with the support to review?

Kindly refer to the below KBA to understand what happens when licenses expires:

community.sophos.com/.../sophos-firewall-impact-of-expired-license

Go to the Logviewer -> Search the logs for the web filter and share us the snapshot of it.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Mayur Makvana 1 month ago

Hello,

Thank you for reaching out to the Sophos Community! Could you please share us the case ID raised with the support to review?

Kindly refer to the below KBA to understand what happens when licenses expires:

community.sophos.com/.../sophos-firewall-impact-of-expired-license

Go to the Logviewer -> Search the logs for the web filter and share us the snapshot of it.

Mayur Makvana
Technical Account Manager | Global Customer Experience
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

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Verify Answer

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