Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos XGS 107 with newest firmware temporary not responding over webinterface

Tino Haubner1

Hi,

I have the problem that the firewall is temporarily not operable via the web interface and is stuck. The status page doesn't show anything when it comes to performance either. tested across various browsers and systems, including sophos central. what can I do, does anyone have an idea? I've already looked at various logs via SSH, but didn't notice anything unusual.

Thanks for help.



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  • 0 in reply to Tino Haubner1

    Hi Tino,

    Thank you for sharing the case ID. Will further check and monitor.

    Erick Jan
    Community Support Engineer | Sophos Technical Support
    Sophos Support Videos | Product Documentation  |  @SophosSupport  | Sign up for SMS Alerts
    If a post solves your question use the 'Verify Answer' link.

  • 0 in reply to Tino Haubner1

    Hello  ,

    Thank you for contacting Sophos Community!

    This seems affected with NC-137470 or NC-133056

    The relevant logs as below of tomcat.

    2024-07-01 15:34:41,68:ERROR:CSC - Exception in sendTCP java.net.SocketTimeoutException: Read timed out
    at java.base/java.net.SocketInputStream.socketRead0(Native Method)
    at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
    at java.base/java.net.SocketInputStream.read(Unknown Source)
    at java.base/java.net.SocketInputStream.read(Unknown Source)
    at java.base/java.net.SocketInputStream.read(Unknown Source)
    at cyberoam.corporate.csc.client.CSCClient.sendTCP(CSCClient.java:538)
    at cyberoam.corporate.csc.client.CSCClient._send(CSCClient.java:424)
    at cyberoam.corporate.csc.client.CSCClient.send(CSCClient.java:148)
    at cyberoam.corporate.csc.client.CSCClient.generateAndSendAjaxEvent(CSCClient.java:712)
    at cyberoam.corporate.csc.client.CSCClient.generateAndSendAjaxEvent(CSCClient.java:679)
    at cyberoam.corporate.csc.utilities.CyberoamAjaxHelper.process(CyberoamAjaxHelper.java:2144)
    at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:487)
    at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:354)
    at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:196)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:503)
    at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
    at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1419)
    at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764)
    at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665)
    at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:152)
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
    at cyberoam.sessionmanagement.SessionCheckHelper.filter(SessionCheckHelper.java:136)
    at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:57)
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
    at cyberoam.sessionmanagement.RequestCheckFilter.doFilter(RequestCheckFilter.java:188)
    at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:210)
    at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
    at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:131)
    at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:578)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:223)
    at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1570)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221)
    at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1383)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176)
    at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484)
    at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1543)
    at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174)
    at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1305)
    at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129)
    at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:192)
    at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:51)
    at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
    at org.eclipse.jetty.server.Server.handle(Server.java:563)
    at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:505)
    at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:762)
    at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:497)
    at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282)
    at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314)
    at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100)
    at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53)
    at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:416)
    at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:385)
    at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:272)
    at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:140)
    at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411)
    at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:934)
    at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1078)
    at java.base/java.lang.Thread.run(Unknown Source)

     

    This will be fixed in version v20 MR 2. The alternate option is to restart the tomcat service using below from the advanced shell:

    #service tomcat:restart -ds nosync

    I have appended the information on your case and team shall review for any prefix available.

    Mayur Makvana
    Technical Account Manager | Global Customer Experience
    Sophos Support Videos | Knowledge Base  |  @SophosSupport | Sign up for SMS Alerts |
    If a post solves your question please use the 'Verify Answer' button.

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