Sophos XGS 107 with newest firmware temporary not responding over webinterface

Hi Tino,

Thank you for reaching out to Sophos Community.

To verify, what version have you upgraded? 

Can you try to restart the Web services and try again? Also, you may refer to the following KB for reference

service apache:restart -ds nosync 

•  Sophos Firewall: What to do when the Web Admin is not accessible 

If this would not suffice, I would recommend creating a case to Support and kindly share the case ID here. 

Hi Erick,


the Web Admin is accessible, but stuck at some points. Restart the XGS or the service don´t solve my problem. I have open a case: Case ID 07421240


Firmware SFOS 20.0.1 MR-1-Build342


Best Regards Tino

Hi Tino,

Thank you for sharing the case ID. Will further check and monitor.

Hello Tino Haubner1 ,

Thank you for contacting Sophos Community!

This seems affected with NC-137470 or NC-133056

The relevant logs as below of tomcat.

2024-07-01 15:34:41,68:ERROR:CSC - Exception in sendTCP java.net.SocketTimeoutException: Read timed out
at java.base/java.net.SocketInputStream.socketRead0(Native Method)
at java.base/java.net.SocketInputStream.socketRead(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at java.base/java.net.SocketInputStream.read(Unknown Source)
at cyberoam.corporate.csc.client.CSCClient.sendTCP(CSCClient.java:538)
at cyberoam.corporate.csc.client.CSCClient._send(CSCClient.java:424)
at cyberoam.corporate.csc.client.CSCClient.send(CSCClient.java:148)
at cyberoam.corporate.csc.client.CSCClient.generateAndSendAjaxEvent(CSCClient.java:712)
at cyberoam.corporate.csc.client.CSCClient.generateAndSendAjaxEvent(CSCClient.java:679)
at cyberoam.corporate.csc.utilities.CyberoamAjaxHelper.process(CyberoamAjaxHelper.java:2144)
at cyberoam.corporate.servlets.CyberoamCommonServlet._doPost(CyberoamCommonServlet.java:487)
at cyberoam.corporate.servlets.CyberoamCommonServlet.doPost(CyberoamCommonServlet.java:354)
at cyberoam.corporate.servlets.CyberoamCommonServlet.doGet(CyberoamCommonServlet.java:196)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:503)
at javax.servlet.http.HttpServlet.service(HttpServlet.java:590)
at org.eclipse.jetty.servlet.ServletHolder$NotAsync.service(ServletHolder.java:1419)
at org.eclipse.jetty.servlet.ServletHolder.handle(ServletHolder.java:764)
at org.eclipse.jetty.servlet.ServletHandler$ChainEnd.doFilter(ServletHandler.java:1665)
at cyberoam.utilities.csrf.CSRFCheckFilter.doFilter(CSRFCheckFilter.java:152)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at cyberoam.sessionmanagement.SessionCheckHelper.filter(SessionCheckHelper.java:136)
at cyberoam.sessionmanagement.SessionCheckFilter.doFilter(SessionCheckFilter.java:57)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:202)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at cyberoam.sessionmanagement.RequestCheckFilter.doFilter(RequestCheckFilter.java:188)
at org.eclipse.jetty.servlet.FilterHolder.doFilter(FilterHolder.java:210)
at org.eclipse.jetty.servlet.ServletHandler$Chain.doFilter(ServletHandler.java:1635)
at org.eclipse.jetty.servlet.ServletHandler.doHandle(ServletHandler.java:527)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:131)
at org.eclipse.jetty.security.SecurityHandler.handle(SecurityHandler.java:578)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:223)
at org.eclipse.jetty.server.session.SessionHandler.doHandle(SessionHandler.java:1570)
at org.eclipse.jetty.server.handler.ScopedHandler.nextHandle(ScopedHandler.java:221)
at org.eclipse.jetty.server.handler.ContextHandler.doHandle(ContextHandler.java:1383)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:176)
at org.eclipse.jetty.servlet.ServletHandler.doScope(ServletHandler.java:484)
at org.eclipse.jetty.server.session.SessionHandler.doScope(SessionHandler.java:1543)
at org.eclipse.jetty.server.handler.ScopedHandler.nextScope(ScopedHandler.java:174)
at org.eclipse.jetty.server.handler.ContextHandler.doScope(ContextHandler.java:1305)
at org.eclipse.jetty.server.handler.ScopedHandler.handle(ScopedHandler.java:129)
at org.eclipse.jetty.server.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:192)
at org.eclipse.jetty.server.handler.HandlerList.handle(HandlerList.java:51)
at org.eclipse.jetty.server.handler.HandlerWrapper.handle(HandlerWrapper.java:122)
at org.eclipse.jetty.server.Server.handle(Server.java:563)
at org.eclipse.jetty.server.HttpChannel.lambda$handle$0(HttpChannel.java:505)
at org.eclipse.jetty.server.HttpChannel.dispatch(HttpChannel.java:762)
at org.eclipse.jetty.server.HttpChannel.handle(HttpChannel.java:497)
at org.eclipse.jetty.server.HttpConnection.onFillable(HttpConnection.java:282)
at org.eclipse.jetty.io.AbstractConnection$ReadCallback.succeeded(AbstractConnection.java:314)
at org.eclipse.jetty.io.FillInterest.fillable(FillInterest.java:100)
at org.eclipse.jetty.io.SelectableChannelEndPoint$1.run(SelectableChannelEndPoint.java:53)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.runTask(AdaptiveExecutionStrategy.java:416)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.consumeTask(AdaptiveExecutionStrategy.java:385)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.tryProduce(AdaptiveExecutionStrategy.java:272)
at org.eclipse.jetty.util.thread.strategy.AdaptiveExecutionStrategy.lambda$new$0(AdaptiveExecutionStrategy.java:140)
at org.eclipse.jetty.util.thread.ReservedThreadExecutor$ReservedThread.run(ReservedThreadExecutor.java:411)
at org.eclipse.jetty.util.thread.QueuedThreadPool.runJob(QueuedThreadPool.java:934)
at org.eclipse.jetty.util.thread.QueuedThreadPool$Runner.run(QueuedThreadPool.java:1078)
at java.base/java.lang.Thread.run(Unknown Source)

This will be fixed in version v20 MR 2. The alternate option is to restart the tomcat service using below from the advanced shell:

#service tomcat:restart -ds nosync

I have appended the information on your case and team shall review for any prefix available.