Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Connect SSLVPN Service Unavailable - Only on some Windows Profiles, regular fixes don't work

I'm dealing with two stubborn workstations that are giving the "Service Unavailable" error in Sophos Connect when used with SSLVPN.  This is a brand new deployment, everything is fresh.  The services appear fine and if I switch the Windows user to a different one, Sophos Connect launches and connects normally.  I am thinking there is something wrong under the user's profile that is blocking it.  I've tried the standard fixes in the KB articles and this community but because it's user related I'm thinking there is something in the registry that needs cleaning up.

Workstations affected:  Win10 Pro and Win11 Pro

Users: Domain Joined

Attempt for solution:
-Uninstall, restart, re-install
-Uninstall, delete Sophos Connect folder, restart, re-install
-Restarted the services

I have them currently running OpenVPN without issues.  I need a more advanced solution.  Any help is greatly appreciated.  

Added TAGs
[edited by: Erick Jan at 12:23 AM (GMT -7) on 17 Jun 2024]