I encountered this error while doing POC for the user. The network connection and service are functioning normally. After clicking to continue, this error is also present。
This thread was automatically locked due to age.
Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.
I encountered this error while doing POC for the user. The network connection and service are functioning normally. After clicking to continue, this error is also present。
Hi Derry Wang1 ,
Thank you for reaching out to the community, you can refer - Troubleshoot error: Can't connect to the registration service.
fsck-on-nextboot
on the device console.If neither resolves the issue, proceed with the steps below:
cd /content/licensing
ls
lic_ csr.key and lic_csr.pem
. rm – rf
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Hi Vivek Jagad
Thank you for your prompt reply. Based on this guidance, the problem has been resolved.
Thank you very much.
Regards
Derry
Thank you Derry Wang1 , glad it has been resolve thank you for the confirmation.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Thank you Derry Wang1 , glad it has been resolve thank you for the confirmation.
Thanks & Regards,
_______________________________________________________________
Vivek Jagad | Team Lead, Global Support & Services
Log a Support Case | Sophos Service Guide
Best Practices – Support Case
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.