Mail and issues with ActiveSync / ActiveSync 1MB File Limit

m4Viper 2 months ago

Hello,

we have also this problem and cannot send larger emails from mobile phones throuth our XG135 firewall. (ActiveSync)

What are the steps to fix this problem? (1MB Limit)

Thank you

Added TAGs
[edited by: Raphael Alganes at 2:14 PM (GMT -7) on 16 May 2024]

Top Replies

LuCar Toni 2 months ago +2 verified

You can contact the Sophos support to get this addressed. See: https://docs.sophos.com/support/kil/index.html NC-85063 SF 18.0 MR1-1 (18.0.1.396) WAF WAF does not…

+1 LuCar Toni 2 months ago

You can contact the Sophos support to get this addressed.

See: https://docs.sophos.com/support/kil/index.html

NC-85063

SF 18.0 MR1-1 (18.0.1.396)

WAF does not permit file uploads in OWA greater than 1 MB

If a file is uploaded which is larger then the limit then message similar to this is visible in the log:

[Fri Aug 14 15:41:22.414802 2020] [security2:error] [pid 14238:tid 140229323249408] [client 109.91.34.26:44831] [client 109.91.34.26] ModSecurity: Request body no files data length is larger than the configured limit (q).. Deny with code (413) ….

For a workaround please contact support.

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0 Vivek Jagad 2 months ago

Hi m4Viper ,

Thank you for reaching out to the community, request you to please log a support case, and will help expedite the resolution.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

Log a Support Case | Sophos Service Guide
Best Practices – Support Case

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0 m4Viper 2 months ago

okay, thank you
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0 Raphael Alganes 2 months ago in reply to m4Viper

Hello m4Viper ,

Regret to know you faced an inconvenience. May you share with us on the thread the caseID once you have it. Thanks for your time and patience and thank you for choosing Sophos.

Regards,

Raphael Alganes
Community Support Engineer | Sophos Technical Support
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