This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Can't download SSL VPN Config file: Failed to download file

Admin HTM 6 months ago

I can't download any user's SSL VPN config file:

I checked a lot of topics regarding this issue, however, no solution yet.

I have checked the /tmp folder, diskspace is not filled up

I replaced the appliance cert, no solution

Any thoughts on this issue?

This thread was automatically locked due to age.

Top Replies

Vishal_R 6 months ago in reply to Admin HTM +4 verified

Hi Admin HTM Please try restarting the VPN portal service once if that helps to fix the reported issue. Non HA setup command: # service vpnportal:restart -ds nosync If you are having an HA setup below…

Parents

0 Admin HTM 6 months ago

Additional info: I am running SFOS 20.0.0 GA-Build222

Pattern updates are up to date
Cancel
Vote Up 0 Vote Down

Cancel
0 Nikhil Bhandari 6 months ago in reply to Admin HTM

Can you please check /log/vpnportal.log to see if you are encountering any errors there ?
Cancel
Vote Up 0 Vote Down

Cancel
0 Admin HTM 6 months ago in reply to Nikhil Bhandari

Yes there are:
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Admin HTM 6 months ago in reply to Nikhil Bhandari

Yes there are:
Cancel
Vote Up 0 Vote Down

Cancel

Children

+1 Vishal_R 6 months ago in reply to Admin HTM

Hi Admin HTM Please try restarting the VPN portal service once if that helps to fix the reported issue.

Non HA setup command:

# service vpnportal:restart -ds nosync

If you are having an HA setup below command can be used:

# service vpnportal:restart -ds sync

If the above action doesn't help please ensure the default CA details are filled up and not blank and if the CA details are proper and the status is the same then would suggest opening a support case to check further on this. If a support case is already open please share the case number to review its progress and to add the required notes over it.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +4 Vote Down

Cancel
0 Admin HTM 6 months ago in reply to Vishal_R

This solves the issue, thanks alot!
Cancel
Vote Up 0 Vote Down

Cancel
0 Vishal_R 6 months ago in reply to Admin HTM

Thanks,Admin HTM for the update and I am glad you managed to fix the issue with provided suggestion.

Regards,

Vishal Ranpariya
Technical Account Manager | Sophos Technical Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 Nikhil Bhandari 6 months ago in reply to Admin HTM

Hi Admin HTM , the vpnportal service restart should have happened when pattern update is done. To check why it did not happen, we would like to investigate further. If it is possible, can you share the following log files over DM:
/log/csc.log
/log/applog.log
/log/vpnportal.log

This will help us to check if any further fix is needed.
Cancel
Vote Up +1 Vote Down

Cancel
0 Admin HTM 6 months ago in reply to Nikhil Bhandari

I sent you a PM
Cancel
Vote Up 0 Vote Down

Cancel