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XGS2100 Base License not subscribed

Bart van der Horst 6 months ago

Hi,

I got two XGS 2100's where the base license is not subscribed, All other license are activated, not the Base.

This gives me all kinds of routing and nat issues.

Need help soon.

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LuCar Toni 6 months ago in reply to Bart van der Horst +3 verified

Yes, currently the Base license will start on License Subscription date (in 5 days). Sophos will change this behavior in the future - until then, you can do two things: wait or create a customer care case…

0 Bart van der Horst 6 months ago

In Central it says: in 5 Days, what does this mean?

Bart van der Horst

Sophos XG v18(.5) / v19 Certified Architect
https://www.bpaz.nl
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+1 LuCar Toni 6 months ago in reply to Bart van der Horst

Yes, currently the Base license will start on License Subscription date (in 5 days). Sophos will change this behavior in the future - until then, you can do two things: wait or create a customer care case to get this fixed.

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0 Bart van der Horst 6 months ago in reply to LuCar Toni

I'll Start a case with customer care

Bart van der Horst

Sophos XG v18(.5) / v19 Certified Architect
https://www.bpaz.nl
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0 Bart van der Horst 6 months ago in reply to LuCar Toni

Case

07328950

Bart van der Horst

Sophos XG v18(.5) / v19 Certified Architect
https://www.bpaz.nl
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0 LuCar Toni 6 months ago in reply to Bart van der Horst

Can you give the SN to the case?

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0 Bart van der Horst 6 months ago in reply to LuCar Toni

07328950 / XGS2100 Base License not subscribed / ref:_00D301GN6a._500KZ1NW8a:ref

Bart van der Horst

Sophos XG v18(.5) / v19 Certified Architect
https://www.bpaz.nl
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0 LuCar Toni 6 months ago in reply to Bart van der Horst

I mean, can you give the serialnumber of the device to the case, as it is missing.

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0 Bart van der Horst 6 months ago in reply to LuCar Toni

Ah,

X21019D

Bart van der Horst

Sophos XG v18(.5) / v19 Certified Architect
https://www.bpaz.nl
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+1 LuCar Toni 6 months ago in reply to Bart van der Horst

Should be fixed now.

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0 Bart van der Horst 6 months ago in reply to LuCar Toni

Hi Toni, yes it's fixed, Central and the appliance are now corrected.

Thanks

Nat-rules are also working now, no more nat rule 0 in firewall log.

Bart van der Horst

Sophos XG v18(.5) / v19 Certified Architect
https://www.bpaz.nl
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