How to reset Sophos XGS87 UN&PW?

Hi Vertical Technik ,

Thank you for reaching out to the community, ref: Change or reset the admin password.

Hello, 

Is this a fresh device out of the box and you just upgraded to the latest firmware? There should be a prompt to change the default device password 

Nonetheless, you may reset the admin password by following this KBA: https://support.sophos.com/support/s/article/KB-000035990?language=de#:~:text=Sign%20in%20to%20the%20web,as%20the%20username%20and%20password.

Regards,

Thx for the comments.. will try as per given instructions.

THX for your reply... it has been a new FW out of the box, but has been setup with UN&PW.

But UN&PW has been lost somehow. Therefore dont know how to find out the Username, PW I maybe know.

Thank you for the additional information. the default 'admin' username can't be altered. With the given instructions above, you can reset the password for the 'admin' user, and by doing so, you can restore access to your Sophos Firewall with the user 'admin' and your new configured password. 

Regards,

I actually used UN: admin & PW: admin

Completed the registration and have set a new PW.

After FW has rebooted I had to set a new PW again and the Control center has opened.

SOLVED/CLOSED