How to reset Sophos XGS87 UN&PW?

Question

Good day all.. I hope this post finds you well.. 
 I am totally new to Sophos and having issues to setup the Firewall. 
 What Have I done: 
 1. booted the Firewall (XGS87) & connected to 172.16.16.16:4444 
 2. installed the new Firmware 
 3. rebooted FW 
 
 Problem: After reboot I get a Sophos Login screen asking for UNPW, but I dont have a UN&PW for the device. 
 How can I create a new UN&PW for the device? 
 
 THX for any advice..

Raphael Alganes · Accepted Answer

Thank you for the additional information. the default 'admin' username can't be altered. With the given instructions above, you can reset the password for the 'admin' user, and by doing so, you can restore access to your Sophos Firewall with the user 'admin' and your new configured password. 
 Regards,

Vertical Technik · Answer

I actually used UN: admin & PW: admin 
 Completed the registration and have set a new PW. 
 After FW has rebooted I had to set a new PW again and the Control center has opened. 
 SOLVED/CLOSED

Vivek Jagad · Answer

Hi Vertical Technik , Thank you for reaching out to the community, ref: Change or reset the admin password .

Raphael Alganes · Answer

Hello, 
 Is this a fresh device out of the box and you just upgraded to the latest firmware? There should be a prompt to change the default device password 
 Nonetheless, you may reset the admin password by following this KBA: https://support.sophos.com/support/s/article/KB-000035990?language=de#:~:text=Sign%20in%20to%20the%20web,as%20the%20username%20and%20password . 
 Regards,

How to reset Sophos XGS87 UN&PW?

Top Replies