@Admin user login failed while login to web GUI

Hi DevK,

Thank you for reaching out to Sophos Community.

Kindly check the logs( access_server.logs), to give us further insights

• Log file details

Or

Kindly try to disable the appliance access by doing the following in Advance shell and then kindly try to change it via GUI.

• system appliance_access enable ( be advised that traffic will be disabled,schedule this activity)
• system appliance_access disable (once done)

For reference

•  Sophos Firewall: What to do when the Web Admin is not accessible 

We have checked logs found something interested please check blow error 

 

Hey DevK can you enable the debug with the help of the command: #service access_server:debug -ds nosync and then collect the logs again while re-authenticating 

We have reset the MFA for admin user, 

Issue resolved :)

Cheers..Guys For the help 

We have reset the MFA for admin user, 

Issue resolved :)

Cheers..Guys For the help