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@Admin user login failed while login to web GUI

DevK 3 months ago

Hello Stalwarts,

I am trying to login on web GUI portal @admin user but it is getting failed, I have reset the password Using console cable but the error is same when i try to access SSH it's working fine.

How to find what is is the issue ?

Thanks,

Dev

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Top Replies

Erick Jan 3 months ago +2 verified

Hi DevK, Thank you for reaching out to Sophos Community. Kindly check the logs( access_server.logs), to give us further insights Log file details Or Kindly try to disable the appliance access…

Parents

+1 Erick Jan 3 months ago
Hi DevK,

Thank you for reaching out to Sophos Community.

Kindly check the logs( access_server.logs), to give us further insights

Log file details

Or

Kindly try to disable the appliance access by doing the following in Advance shell and then kindly try to change it via GUI.

system appliance_access enable ( be advised that traffic will be disabled,schedule this activity)

system appliance_access disable (once done)

For reference

Sophos Firewall: What to do when the Web Admin is not accessible
Erick Jan
Community Support Engineer | Sophos Technical Support
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+1 Erick Jan 3 months ago
Hi DevK,

Thank you for reaching out to Sophos Community.

Kindly check the logs( access_server.logs), to give us further insights

Log file details

Or

Kindly try to disable the appliance access by doing the following in Advance shell and then kindly try to change it via GUI.

system appliance_access enable ( be advised that traffic will be disabled,schedule this activity)

system appliance_access disable (once done)

For reference

Sophos Firewall: What to do when the Web Admin is not accessible
Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up +2 Vote Down

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+1 DevK 3 months ago in reply to Erick Jan

We have checked logs found something interested please check blow error
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+1 Vivek Jagad 3 months ago in reply to DevK

Hey DevK can you enable the debug with the help of the command: #service access_server:debug -ds nosync and then collect the logs again while re-authenticating

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Global Support & Services

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+1 DevK 3 months ago in reply to Vivek Jagad

We have reset the MFA for admin user,

Issue resolved :)

Cheers..Guys For the help
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