serial number in azure marketplace pay as you go

If you use Pay as you go, it should automatically skip the wizard and go to the webadmin. 
In the webadmin, you will find your serialnumber on top of the screen. 

Thank you for the prompt reply to my question. That is what I had expected as well but all I see is a build number and a 15 digit alpha numeric. So when we needed to create a support ticket, and I spoke to support folks and shared the 15 digit alpha numeric, they said it is not serial number. Serial number should start with a letter and mine starts with a number 

if I go to the about product page. The same 15 digit alpha numeric is there but as a Model, not serial number 

Thank you for the prompt reply to my question. That is what I had expected as well but all I see is a build number and a 15 digit alpha numeric. So when we needed to create a support ticket, and I spoke to support folks and shared the 15 digit alpha numeric, they said it is not serial number. Serial number should start with a letter and mine starts with a number 

if I go to the about product page. The same 15 digit alpha numeric is there but as a Model, not serial number 

Oh yeah, that is true. Microsoft generates those Serial Numbers for you. 
If support is denying your service, this looks to me like a issue in the procees. 

emmosophos FloSupport  Could we follow up here? 

Hi Lucar,

On behalf of emmosophos, this is noted. 

thank you for your response. I tried to register for the support portal and my registration was denied because the serial number is not valid. 

out of this conversation if I can get help to successfully register for support portal, that I believe would be the best outcome of this thread. 

Once again, your help is much appreciated!

Hi Sadia Lin,

We regret to hear about your experience. I've also reached out to our Customer Care. Will keep you posted once there’s an update. 

Thank you so much Erick! I really appreciate it. 

Looking forward to a favorable resolution. 

Best regards, 

Sadia

Hello,

Can you confirm the email address you used, when you purchased the subscription from Azure?

Regards,

I believe the team member that originally purchased may no longer be with the team. I will try to find out in my organization. Do you think its possible to communicate privately on this issue now. 

Further investigation, I am not sure if the email would ever be associated to provisioning. It is in an Azure subscription. So anyone who has permissions to provision in the subscription can provision. I don't think it ever asks for an email. 

I appreciate your help. 

Best regards, 

Sadia

Hello Sadia,

Thank you for the follow-up.

Yes, feel free to email via DM, but I would need at least the Serial Number of the Azure Device.

Regards,