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Discussions Sophos XG cannot ping particulars Domains or IP Addresses

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Sophos XG cannot ping particulars Domains or IP Addresses

CK2024 8 months ago

Hello,

we have a problem with a partner, that our system have not access to a domain or ip.

In Sophos XG under diagnostis the same. The firewall cannot ping this domain/ip

We have set exclusions on web. On Applications are the most services down.

Any idea?

Regards

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Bharat J 7 months ago +1 verified

Hi CK2024 We have checked DNS was failing which was set on the end system, we have changed the working DNS on the end system and domain/s was getting resolved. Further, we have updated DNS on DHCP…

0 Bharat J 8 months ago

Hi CK2024

Please share the error message you are getting and check same thing with plain firewall rule.

Check Packet capture along with logs.Check DNS is getting resolved?

Regards

"Sophos Partner: Networkkings Pvt Ltd".

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0 Erick Jan 8 months ago

Hi CK2024,

Thank you for reaching out to Sophos Community.

What are the results in the log viewer upon accessing?

Also, do a packet capture to check what has transpired.

Erick Jan
Community Support Engineer | Sophos Technical Support
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+1 Bharat J 7 months ago

Hi CK2024

We have checked DNS was failing which was set on the end system, we have changed the working DNS on the end system and domain/s was getting resolved.

Further, we have updated DNS on DHCP server on Sophos Firewall to fix the issue.

Thanks and Regards

"Sophos Partner: Networkkings Pvt Ltd".

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