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Sophos Firewall Home Edition - Boot Loop After Entering License

Long-time Sophos Firewall Home Edition user, running v20 without issue.

PROBLEM arises while replacing my aging SATA SSD with an M.2 nVME drive ...

  • Downloaded v20 .ISO, burned to disc
  • Disconnect old SATA SSD, install new M.2 nVME
  • Boot from disc, installation recognizes M.2 nVME and runs perfectly to completion
  • Reboots perfectly
  • Run thru initial setup without entering license, reboot, absolutely no issues
  • Restore config from backup, reboot, absolutely no issues
  • Ahh! Need to re-enter license serial number, works AOK, reboot ...
  • ... multiple filesystem-error-reboot loops (3-5 times) until firewall finally runs fsck and boots
  • Every subsequent boot goes through the same reboot loop, which is mighty worrisome

Okay, maybe I should have entered the license serial number earlier ...

  • Wipe M.2 nVME drive
  • Boot from disc, installation recognizes M.2 nVME and runs perfectly to completion
  • Reboots perfectly
  • Run thru initial setup and enter license serial number, works AOK, reboot ...
  • ... exact same multiple filesystem-error-reboot loops until firewall finally runs fsck and boots

Let me reiterate that I am performing a CLEAN INSTALL, as opposed to re-imaging my old SATA SSD to the new M.2 nVME drive.

I went through the wipe-and-install a third time, and I can confirm that everything is clean as whistle so long as I do not enter a license. Multiple test reboots are clean without error, confirmed by watching the console during the entire boot. As soon as I enter the license serial number ¡BAM! filesystem-error-induced-reboot-loop.

Any ideas/suggestions welcome! Thanks in advance for the help.

Cheers,
Bruce.



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Parents
  • I got the same issue. After entering the serial it boots in a loop or crash. This is when I register at the first configuration after install AND when install the basis with wizard and will register the serial later. This issue is in the Version 19 and 20.

    After the reboot it show sometimes only "loading" on the display. see attached image.


    How is it possible to install a XG Home Edition?

    If I don't register, the system work perfect.

Reply
  • I got the same issue. After entering the serial it boots in a loop or crash. This is when I register at the first configuration after install AND when install the basis with wizard and will register the serial later. This issue is in the Version 19 and 20.

    After the reboot it show sometimes only "loading" on the display. see attached image.


    How is it possible to install a XG Home Edition?

    If I don't register, the system work perfect.

Children