Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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Sophos Firewall Home Edition - Boot Loop After Entering License

Long-time Sophos Firewall Home Edition user, running v20 without issue.

PROBLEM arises while replacing my aging SATA SSD with an M.2 nVME drive ...

  • Downloaded v20 .ISO, burned to disc
  • Disconnect old SATA SSD, install new M.2 nVME
  • Boot from disc, installation recognizes M.2 nVME and runs perfectly to completion
  • Reboots perfectly
  • Run thru initial setup without entering license, reboot, absolutely no issues
  • Restore config from backup, reboot, absolutely no issues
  • Ahh! Need to re-enter license serial number, works AOK, reboot ...
  • ... multiple filesystem-error-reboot loops (3-5 times) until firewall finally runs fsck and boots
  • Every subsequent boot goes through the same reboot loop, which is mighty worrisome

Okay, maybe I should have entered the license serial number earlier ...

  • Wipe M.2 nVME drive
  • Boot from disc, installation recognizes M.2 nVME and runs perfectly to completion
  • Reboots perfectly
  • Run thru initial setup and enter license serial number, works AOK, reboot ...
  • ... exact same multiple filesystem-error-reboot loops until firewall finally runs fsck and boots

Let me reiterate that I am performing a CLEAN INSTALL, as opposed to re-imaging my old SATA SSD to the new M.2 nVME drive.

I went through the wipe-and-install a third time, and I can confirm that everything is clean as whistle so long as I do not enter a license. Multiple test reboots are clean without error, confirmed by watching the console during the entire boot. As soon as I enter the license serial number ¡BAM! filesystem-error-induced-reboot-loop.

Any ideas/suggestions welcome! Thanks in advance for the help.

Cheers,
Bruce.



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