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XG 125w rev.3 Home License Registation Problem

I am wondering if anyone can assist me with the registration of my device XG125W. When I try to register/claim the firewall using the serial number of the device, I receive one of two error's.

Error 1, Licensing,Ficewall licenses, Claim firewall, Enter Serial number and click on validate, Claim firewall Just claim the firewall with base license click on claim firewall. Error Failed to claim firewall please try again later.

Or Error 2, Devices Firewall, Add Firewall, enter device Serial number, Claim Firewall and continue. 400: A Bad request was made.

I have changed the hard drive as suggested on here and reflashed the device using HW-v19.5.3 MR3 firmware, I have tried to put the home license product key in with no success using any of the methods.

E.g CLI, Sophos Central or Web UI, during the inital setup, I either get an error after a few seconds, when using the Web UI saying I have no internet connection which then turns green again. As soon as I try it again I get the same issue. When using the CLI, I can see the WAN & LAN has activity but as soon as I use AA command and use the home key, it drops all connections. When trying to use the Sophos Central I get the error as described above.

If anyone could help me with this issue it would be very much appreciated.

Edited TAGs
[edited by: Erick Jan at 4:48 AM (GMT -8) on 21 Dec 2023]
Parents Reply
  • I had previously completely formatted the SSD with GParted and created a new partition table (MSDOS). The error message from the installer is the same. It detects the hardware and forces me to abort the installation with the software installer. Also, it is not possible to change the serial number with the hardware installer. So I gave up. The software is a complete mess!

    Either Sophos allows home users to use their firewall solution or they don't. Unfortunately, there's no way to activate the hardware for the home licence in Sophos Central. There's no licence key in the email either.

    This leads me to conclude that Sophos doesn't care about home users who want to continue using their old hardware.

    I have now installed OPNsense on the machine. I'm giving up.

  • Did you follow the instructions in the KBA?

    Did you try replacing the disk?


    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Did you try replacing the disk?

    No, and I won't. It's a matter of software-side licence support. Not a question of replacing a fully functional SSD just because "it might work".

    I'm becoming more and more of a fan of OPNsense and all the plugins every day. The GUI is amazingly fast on this "old hardware" compared to Sophos OS. For me, as a home user, the best choice so far.

    Unfortunately, I'm still looking for the FreeBSD driver for the QCA986x/988x 802.11ac Wireless Network Adapter (Qualcomm Atheros). But the lack of wifi won't change my mind.

    Sophos should allow Home users to activate their devices with any installer, otherwise I won't go down the "road of pain".

    Thanks so far.

  • When you formatted the disk, did you remove it from the XG? Formatting the disk in the XG does not overwrite the licence partition.

    Sophos home licence is a freebie which you take with the limitations.


    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • I agree with that this is a freebie, which you don't even get from other vendors and you should take it as it is. There are some limitations, though, which are completely ok for me.
    My homelab uses a repurposed SG115, which got some more RAM and now is running SFOS 20 MR1 quite well.

    I did not have any of the problems you describe, but I followed some learnings from others.

    We are simply trying to get you on the road here.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • Just because it's free doesn't automatically make it good. This applies even to an otherwise overpriced firewall solution whose core functionalities are available for free in pfSense/OPNsense, some with free plugins. This isn't about comparing Sophos with other systems, but rather about the fact that the Sophos Home Edition cannot be installed or activated in a straightforward, intuitive manner without significant issues and investments (e.g., in new hardware).

    If Sophos's intention is to prevent small and medium-sized businesses from using their hardware in conjunction with the free software license, I can understand that! But DRM can be implemented differently and better!

    I don't want to buy new hardware components or even open the device, scrape glue off the board and components, and swap out parts. All that is needed is a way to enter a license key into the designated field to activate the correct Sophos Home version.

    It's obvious this isn't intended. Not even through Sophos Central, where it's possible to activate trial versions.

    I have searched extensively in this forum for solutions and found none. Only misleading, unhelpful guidance that doesn't solve the problem but drives Home users crazy.

    Thank you so far. I wish you all the best of luck.
    But I don't need marketing people who just gloss over the problem.
    I need technically skilled people who actually intend to help.

    Especially from Sophos itself. Just Sophos can solve this issue in their code base.