Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

XG 125w rev.3 Home License Registation Problem

I am wondering if anyone can assist me with the registration of my device XG125W. When I try to register/claim the firewall using the serial number of the device, I receive one of two error's.

Error 1, Licensing,Ficewall licenses, Claim firewall, Enter Serial number and click on validate, Claim firewall Just claim the firewall with base license click on claim firewall. Error Failed to claim firewall please try again later.

Or Error 2, Devices Firewall, Add Firewall, enter device Serial number, Claim Firewall and continue. 400: A Bad request was made.

I have changed the hard drive as suggested on here and reflashed the device using HW-v19.5.3 MR3 firmware, I have tried to put the home license product key in with no success using any of the methods.

E.g CLI, Sophos Central or Web UI, during the inital setup, I either get an error after a few seconds, when using the Web UI saying I have no internet connection which then turns green again. As soon as I try it again I get the same issue. When using the CLI, I can see the WAN & LAN has activity but as soon as I use AA command and use the home key, it drops all connections. When trying to use the Sophos Central I get the error as described above.

If anyone could help me with this issue it would be very much appreciated.



Edited TAGs
[edited by: Erick Jan at 4:48 AM (GMT -8) on 21 Dec 2023]
Parents
  • Since you are talking about a home license (but on a hardware device) and have changed the harddrive.

    Which serial number are you using when trying to register? You should NOT use the hardware serial of the XG125 but instead use the serial that you got when registering for the home use license.


    Managing several Sophos firewalls both at work and at some home locations, dedicated to continuously improve IT-security and feeling well helping others with their IT-security challenges.

  • Yes that is exactly what I am trying to do but for whatever reason it is not accepting the home license. A friend has a SG 450 that is running on a home license which I was present when they set it up from a fresh firmware flash with no issues at all. Hence I know what the process is for getting it up and running using the home license that is provided for free by sophos. But it is not working for whatever the reason is. I even took the XG 125W over to their house the other night to see if using a different Internet connection would help but it hasn't made the slightest difference in trying to get it to register the home license. Both of us have tried to get this up and running for god knows how long now but with no luck unfortunately which has left me with basically an expensive door stop as I can't get this up and running and I can't call Sophos support as it is a home license and not a business. I would love to get this working so I can then start using it and secure my network better plus start learning more.

  • Thanks very much for that. I will try and get to giving it a go soon as I am flat out with work at the moment.

  • Hi, sorry, I'm very curious to find out if you had the time to test this yet please?

  • Hello Philipp,

    I am facing exactly the same problem. And I also tried to install Sophos from the XG 125w with the SW-20.0.0_GA-222.iso image. Previously I formatted the entire hard disk using GParted and removed all partitions and created a new MSDOS partition. The serial number must be somewhere in the BIOS or elsewhere. The error message reads:

    Detected Sophos Physical Device.
    Please get proper installation source.
    press y to reboot

  • The serial number is in a partition on the disk. When you reformatted the disk did you write the entire disk or just the portions? A quick test is to replace the disk.

    You need to hard format the disk including all partitions. The formatting is not a quick process.

    Ian

    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • I had previously completely formatted the SSD with GParted and created a new partition table (MSDOS). The error message from the installer is the same. It detects the hardware and forces me to abort the installation with the software installer. Also, it is not possible to change the serial number with the hardware installer. So I gave up. The software is a complete mess!

    Either Sophos allows home users to use their firewall solution or they don't. Unfortunately, there's no way to activate the hardware for the home licence in Sophos Central. There's no licence key in the email either.

    This leads me to conclude that Sophos doesn't care about home users who want to continue using their old hardware.

    I have now installed OPNsense on the machine. I'm giving up.

  • Did you follow the instructions in the KBA?

    Did you try replacing the disk?

    Ian

    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • Did you try replacing the disk?

    No, and I won't. It's a matter of software-side licence support. Not a question of replacing a fully functional SSD just because "it might work".

    I'm becoming more and more of a fan of OPNsense and all the plugins every day. The GUI is amazingly fast on this "old hardware" compared to Sophos OS. For me, as a home user, the best choice so far.

    Unfortunately, I'm still looking for the FreeBSD driver for the QCA986x/988x 802.11ac Wireless Network Adapter (Qualcomm Atheros). But the lack of wifi won't change my mind.

    Sophos should allow Home users to activate their devices with any installer, otherwise I won't go down the "road of pain".

    Thanks so far.

  • When you formatted the disk, did you remove it from the XG? Formatting the disk in the XG does not overwrite the licence partition.

    Sophos home licence is a freebie which you take with the limitations.

    Ian

    XG115W - v20.0.1 MR-1 - Home

    XG on VM 8 - v20 GA

    If a post solves your question please use the 'Verify Answer' button.

  • I agree with that this is a freebie, which you don't even get from other vendors and you should take it as it is. There are some limitations, though, which are completely ok for me.
    My homelab uses a repurposed SG115, which got some more RAM and now is running SFOS 20 MR1 quite well.

    I did not have any of the problems you describe, but I followed some learnings from others.

    We are simply trying to get you on the road here.

    Mit freundlichem Gruß, best regards from Germany,

    Philipp Rusch

    New Vision GmbH, Germany
    Sophos Silver-Partner

    If a post solves your question please use the 'Verify Answer' button.

  • Just because it's free doesn't automatically make it good. This applies even to an otherwise overpriced firewall solution whose core functionalities are available for free in pfSense/OPNsense, some with free plugins. This isn't about comparing Sophos with other systems, but rather about the fact that the Sophos Home Edition cannot be installed or activated in a straightforward, intuitive manner without significant issues and investments (e.g., in new hardware).

    If Sophos's intention is to prevent small and medium-sized businesses from using their hardware in conjunction with the free software license, I can understand that! But DRM can be implemented differently and better!

    I don't want to buy new hardware components or even open the device, scrape glue off the board and components, and swap out parts. All that is needed is a way to enter a license key into the designated field to activate the correct Sophos Home version.

    It's obvious this isn't intended. Not even through Sophos Central, where it's possible to activate trial versions.

    I have searched extensively in this forum for solutions and found none. Only misleading, unhelpful guidance that doesn't solve the problem but drives Home users crazy.

    Thank you so far. I wish you all the best of luck.
    But I don't need marketing people who just gloss over the problem.
    I need technically skilled people who actually intend to help.

    Especially from Sophos itself. Just Sophos can solve this issue in their code base.

Reply
  • Just because it's free doesn't automatically make it good. This applies even to an otherwise overpriced firewall solution whose core functionalities are available for free in pfSense/OPNsense, some with free plugins. This isn't about comparing Sophos with other systems, but rather about the fact that the Sophos Home Edition cannot be installed or activated in a straightforward, intuitive manner without significant issues and investments (e.g., in new hardware).

    If Sophos's intention is to prevent small and medium-sized businesses from using their hardware in conjunction with the free software license, I can understand that! But DRM can be implemented differently and better!

    I don't want to buy new hardware components or even open the device, scrape glue off the board and components, and swap out parts. All that is needed is a way to enter a license key into the designated field to activate the correct Sophos Home version.

    It's obvious this isn't intended. Not even through Sophos Central, where it's possible to activate trial versions.

    I have searched extensively in this forum for solutions and found none. Only misleading, unhelpful guidance that doesn't solve the problem but drives Home users crazy.

    Thank you so far. I wish you all the best of luck.
    But I don't need marketing people who just gloss over the problem.
    I need technically skilled people who actually intend to help.

    Especially from Sophos itself. Just Sophos can solve this issue in their code base.

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