changing primary email address -> No Spam digest and user portal qurantine

Hello Timm Buse ,

Thank you for reaching out to the community, just curious if you create a new AD user with the email address - <forename>.<surename>@<domain>.de , then for that user does the problem exist ? To get a clarity whether this is affected only for the existing users where there mail id was changed to <forename>.<surename>@<domain>.de or this happens to any new users created too ?

Hi Vivek Jagad ,

thanks for your answer. If I look on my own account, I can see that only the mailse send to the new address (<forname>.<surename>..) are in the userportal. But not these sent to the old (<surename>...) address. My mailbox still uses both mailaddresses, but the new one is the primary. Does this help you?

Quarantine on firewall: (November)

Userportal Quarantine: (November)

So, did you receive the mail on the new one as you both the mail address ?
Do you have an existing support case id ? If no can you log a service request so that we can investigate in-depth.

The digest has only been sent for the qurantined mails for the old address <surename>....

digest: old mail address

userportal: new mail address 

The Case ID:06865489 

Thank you for the case id, will get the case expedited ! 

Hello Timm Buse , Our Support representative did try to reach you out today, it would be great if you can provide your availability. So that we can arrange a call back accordingly. 

Hello Vivek Jagad ,

I will be available from 1:15 pm to 3:15 pm.

Thank you.

Thank you Timm Buse , for your availability - can you PM (private message) your direct email and contact number so that I can inform the support representative to reach you out.  

Hi Vivek Jagad ,

i cannot send a private message, because of the mods needs to activate it because they need to review my account.

Okay, you should be receiving an email shortly from the support representative. 

Hi Everyone,

Upon checking the case 06865489. This has been resolved as stated below. 

" On our telephonic conversation, we informed you that it is an expected behavior that the User Portal will show the Quarantine Emails for the Email Address added in the User Details Page."

Hi Everyone,

Upon checking the case 06865489. This has been resolved as stated below. 

" On our telephonic conversation, we informed you that it is an expected behavior that the User Portal will show the Quarantine Emails for the Email Address added in the User Details Page."