changing primary email address -> No Spam digest and user portal qurantine

Hello Timm Buse ,

Thank you for reaching out to the community, just curious if you create a new AD user with the email address - <forename>.<surename>@<domain>.de , then for that user does the problem exist ? To get a clarity whether this is affected only for the existing users where there mail id was changed to <forename>.<surename>@<domain>.de or this happens to any new users created too ?

Hi Vivek Jagad ,

thanks for your answer. If I look on my own account, I can see that only the mailse send to the new address (<forname>.<surename>..) are in the userportal. But not these sent to the old (<surename>...) address. My mailbox still uses both mailaddresses, but the new one is the primary. Does this help you?

Quarantine on firewall: (November)

Userportal Quarantine: (November)

So, did you receive the mail on the new one as you both the mail address ?
Do you have an existing support case id ? If no can you log a service request so that we can investigate in-depth.

The digest has only been sent for the qurantined mails for the old address <surename>....

digest: old mail address

userportal: new mail address 

The Case ID:06865489 

Thank you for the case id, will get the case expedited ! 

Hello Timm Buse , Our Support representative did try to reach you out today, it would be great if you can provide your availability. So that we can arrange a call back accordingly. 

Hello Vivek Jagad ,

I will be available from 1:15 pm to 3:15 pm.

Thank you.

Thank you Timm Buse , for your availability - can you PM (private message) your direct email and contact number so that I can inform the support representative to reach you out.  

Hi Vivek Jagad ,

i cannot send a private message, because of the mods needs to activate it because they need to review my account.

Essentially: Digest are only send to the user if the Email address is correctly setup. 

You will have to setup a field in AD, which includes the following format: [Email],[Email],[Email]. 
This field you can then import as Email into SFOS (in the AD Server).

See:  XG quarantine and alias adresses from AD sync 

Generally speaking - I would always go with Central Email instead of Email Protection on the firewall, as Central Email gives you a more granular approach to Email than both firewall products (UTM and SFOS).