Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

Sophos Firewall

Discussions Dhcp ip release and web page hang issue

Sophos Firewall requires membership for participation - click to join

Thread Info

State Suggested Answer
Locked Locked
Replies 12 replies
Answers 1 answer
Subscribers 41 subscribers
Views 2849 views
Users 0 members are here

Options

Suggested

This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Dhcp ip release and web page hang issue

Apai Debnath over 1 year ago

The firewall's DHCP
No dynamic ip relays from DHCP server.

Sometimes the web logging page of the firewall hangs.

This thread was automatically locked due to age.

Top Replies

rfcat_vk over 1 year ago +1

Hi, please advise which version of XG firmware you are using? Ian

Parents

+1 rfcat_vk over 1 year ago

Hi,

please advise which version of XG firmware you are using?

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 Apai Debnath over 1 year ago in reply to rfcat_vk

XGS3100 -v19.5.3 MR-3-Build652
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 1 year ago in reply to Apai Debnath

Hi,

thank you for the update.

Please post a screen shot of your DHCP configuration and explain in more detail what you mean by web logging page hangs?

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
+1 Vivek Jagad over 1 year ago in reply to Apai Debnath

Are you able to see the Logging DHCP logs Apai Debnath ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 Apai Debnath over 1 year ago in reply to Vivek Jagad

not sure
Cancel
Vote Up -1 Vote Down

Cancel
0 rfcat_vk over 1 year ago in reply to Apai Debnath

Hi,

I think you mean this page from logviewer?

The report is a but frustrating to me, because I run 5 DHCP servers on my XG115W but nothing is logged.

ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Apai Debnath over 1 year ago in reply to rfcat_vk

no
Cancel
Vote Up -1 Vote Down

Cancel
0 rfcat_vk over 1 year ago in reply to Apai Debnath

Well what exactly are you looking for, please post a screenshot of the logviewer page?

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Vivek Jagad over 1 year ago in reply to rfcat_vk

I am suspecting this to be a known issue - NC-126965, request you to log a service request so that we can expedite the resolution/workaround for the reported issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel

Reply

0 Vivek Jagad over 1 year ago in reply to rfcat_vk

I am suspecting this to be a known issue - NC-126965, request you to log a service request so that we can expedite the resolution/workaround for the reported issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel

Children

0 rfcat_vk over 1 year ago in reply to Vivek Jagad

Sorry, i am a home user and not able to log a case.

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Erick Jan over 1 year ago in reply to rfcat_vk

Hi Ian,

Thank you for reaching out to Sophos Community.

I've sent a DM regarding this.

Hi Apai,

Kindly reach out to Sophos Support to create a case, also, include NC-126965, this post link, and kindly share it here. Thank you.

Erick Jan
Community Support Engineer | Sophos Technical Support
Sophos Support Videos | Product Documentation | @SophosSupport | Sign up for SMS Alerts
If a post solves your question use the 'Verify Answer' link.
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk over 1 year ago in reply to Erick Jan

Hi Eric,

I have updated the support team with the information they requested.

Ian

XG115W - v20.0.3 MR-3 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel