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Dhcp ip release and web page hang issue

The firewall's DHCP
No dynamic ip relays from DHCP server.

Sometimes the web logging page of the firewall hangs.

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rfcat_vk 11 months ago +1

Hi, please advise which version of XG firmware you are using? Ian

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+1 rfcat_vk 11 months ago

Hi,

please advise which version of XG firmware you are using?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Apai Debnath 11 months ago in reply to rfcat_vk

XGS3100 -v19.5.3 MR-3-Build652
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0 rfcat_vk 11 months ago in reply to Apai Debnath

Hi,

thank you for the update.

Please post a screen shot of your DHCP configuration and explain in more detail what you mean by web logging page hangs?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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+1 Vivek Jagad 11 months ago in reply to Apai Debnath

Are you able to see the Logging DHCP logs Apai Debnath ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

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0 Apai Debnath 11 months ago in reply to Vivek Jagad

not sure
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0 rfcat_vk 11 months ago in reply to Apai Debnath

Hi,

I think you mean this page from logviewer?

The report is a but frustrating to me, because I run 5 DHCP servers on my XG115W but nothing is logged.

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Apai Debnath 11 months ago in reply to rfcat_vk

no
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0 rfcat_vk 11 months ago in reply to Apai Debnath

Well what exactly are you looking for, please post a screenshot of the logviewer page?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Vivek Jagad 11 months ago in reply to rfcat_vk

I am suspecting this to be a known issue - NC-126965, request you to log a service request so that we can expedite the resolution/workaround for the reported issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
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0 Vivek Jagad 11 months ago in reply to rfcat_vk

I am suspecting this to be a known issue - NC-126965, request you to log a service request so that we can expedite the resolution/workaround for the reported issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
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0 rfcat_vk 11 months ago in reply to Vivek Jagad

Sorry, i am a home user and not able to log a case.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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0 Erick Jan 11 months ago in reply to rfcat_vk

Hi Ian,

Thank you for reaching out to Sophos Community.

I've sent a DM regarding this.

Hi Apai,

Kindly reach out to Sophos Support to create a case, also, include NC-126965, this post link, and kindly share it here. Thank you.

Erick Jan
Community Support Engineer | Sophos Technical Support
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0 rfcat_vk 11 months ago in reply to Erick Jan

Hi Eric,

I have updated the support team with the information they requested.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

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