This discussion has been locked.

You can no longer post new replies to this discussion. If you have a question you can start a new discussion

Dhcp ip release and web page hang issue

The firewall's DHCP
No dynamic ip relays from DHCP server.

Sometimes the web logging page of the firewall hangs.

This thread was automatically locked due to age.

Top Replies

rfcat_vk 11 months ago +1

Hi, please advise which version of XG firmware you are using? Ian

+1 rfcat_vk 11 months ago

Hi,

please advise which version of XG firmware you are using?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 Apai Debnath 11 months ago in reply to rfcat_vk

XGS3100 -v19.5.3 MR-3-Build652
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk 11 months ago in reply to Apai Debnath

Hi,

thank you for the update.

Please post a screen shot of your DHCP configuration and explain in more detail what you mean by web logging page hangs?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
+1 Vivek Jagad 11 months ago in reply to Apai Debnath

Are you able to see the Logging DHCP logs Apai Debnath ?

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up +1 Vote Down

Cancel
0 Apai Debnath 11 months ago in reply to Vivek Jagad

not sure
Cancel
Vote Up -1 Vote Down

Cancel
0 rfcat_vk 11 months ago in reply to Apai Debnath

Hi,

I think you mean this page from logviewer?

The report is a but frustrating to me, because I run 5 DHCP servers on my XG115W but nothing is logged.

ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Apai Debnath 11 months ago in reply to rfcat_vk

no
Cancel
Vote Up -1 Vote Down

Cancel
0 rfcat_vk 11 months ago in reply to Apai Debnath

Well what exactly are you looking for, please post a screenshot of the logviewer page?

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 Vivek Jagad 11 months ago in reply to rfcat_vk

I am suspecting this to be a known issue - NC-126965, request you to log a service request so that we can expedite the resolution/workaround for the reported issue.

Thanks & Regards,
_______________________________________________________________

Vivek Jagad | Team Lead, Technical Support, Global Customer Experience

Log a Support Case | Sophos Service Guide
Best Practices – Support Case | Security Advisories
Compare Sophos next-gen Firewall | Fortune Favors the prepared
Sophos Community | Product Documentation | Sophos Techvids | SMS
If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel
0 rfcat_vk 11 months ago in reply to Vivek Jagad

Sorry, i am a home user and not able to log a case.

Ian

XG115W - v20.0.2 MR-2 - Home

XG on VM 8 - v21 GA

If a post solves your question please use the 'Verify Answer' button.
Cancel
Vote Up 0 Vote Down

Cancel