v19 VMware disk usage, reporting full

I've deployed VI-19.0.0_GA.VMW-317.zip last Sunday and migrated SFOS 19.0.0 GA-Build317 from old SFV4C6 to this new one (because of swap problems). Veeam ONE Monitor starts to send Guest disk space "/var" alarms today. It looks like SFOS v. 19 image has much less space for /var than v. 18.5. (along to https://community.sophos.com/sophos-xg-firewall/sfos-v19-early-access-program/f/discussions/133616/v19-hyperv-disk-usage-reporting-full).

SFV4C6_VM01_SFOS 19.0.0 GA-Build317# fdisk -l
Disk /dev/sda: 16 GB, 17179869184 bytes, 33554432 sectors
2088 cylinders, 255 heads, 63 sectors/track
Units: sectors of 1 * 512 = 512 bytes

Device  Boot StartCHS    EndCHS        StartLBA     EndLBA    Sectors  Size Id Type
/dev/sda1    1023,254,63 1023,254,63   33144832   33423359     278528  136M 83 Linux
/dev/sda2    1023,254,63 1023,254,63   33423360   33554431     131072 64.0M 83 Linux
Disk /dev/sdb: 80 GB, 85899345920 bytes, 167772160 sectors
10443 cylinders, 255 heads, 63 sectors/track
Units: sectors of 1 * 512 = 512 bytes

Disk /dev/sdb doesn't contain a valid partition table

SFV4C6_VM01_SFOS 19.0.0 GA-Build317# df -h
Filesystem                Size      Used Available Use% Mounted on
none                    640.6M     11.6M    582.3M   2% /
none                      2.9G     24.0K      2.9G   0% /dev
none                      2.9G     16.9M      2.9G   1% /tmp
none                      2.9G     14.7M      2.9G   0% /dev/shm
/dev/boot               127.7M     26.6M     98.4M  21% /boot
/dev/mapper/mountconf
                       560.3M     93.4M    462.9M  17% /conf
/dev/content             11.8G    493.4M     11.3G   4% /content
/dev/var                  3.7G      3.5G    174.5M  95% /var

SFV4C6_VM01_SFOS 19.0.0 GA-Build317# df -m /var
Filesystem           1M-blocks      Used Available Use% Mounted on
/dev/var                  3776      3589       170  95% /var

SFV4C6_VM01_SFOS 19.0.0 GA-Build317# du -d 1 -m /var/|sort -nr|head
2995    /var/
945     /var/tslog
742     /var/newdb
565     /var/eventlogs
218     /var/savi
204     /var/tmp
192     /var/avira4
46      /var/sasi
24      /var/conan_new
24      /var/conan

BTW I have no idea why "df -m /var" differs from "du =ms /var".

SFV4C6_VM01_SFOS 19.0.0 GA-Build317# df -m /var/ && du -ms /var/
Filesystem           1M-blocks      Used Available Use% Mounted on
/dev/var                  3776      3561       199  95% /var
2967    /var/

It could be resolved on v19 MR-1 but I can't see it in Resolved issues. Anyway I get "No records found" if I check for new firmware.

I've tried to find how to purge report logs but firewall help is not very instructive. What is the recommended procedure?



Edited TAGs
[edited by: emmosophos at 11:05 PM (GMT -7) on 16 Aug 2022]

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  • Hi,

    Are there any suggestions for this yet?
    We are also affected and have 5 productive instances!

    SFOS 19.0.1 MR-1 build350 is not available as install image and seems to be withdrawn today also as update???

    We need a way of repair without reinstalling!

    BR Gerd

  • It is fixed in MR1. The Build Version does not matter. You should have access to V19.0 MR1 in your Licensing Portal. community.sophos.com/.../sophos-firewall-v19-mr1-re_2d00_release-build-365-is-now-available

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  • Hi Lucar,

    19.0.1 MR-1 is available as an update, but NOT as an installation media.
    But if you click on "check for updates" in a firewall today, it says "no update available". That was different yesterday!

    On the other hand you answeresat not my question!

    The update does not fix the error with the var directory!

    So the question remains:
    How can the problem be fixed without reinstalling??

    I opened a case regarding this issue (NC-94291)

    BR Gerd

  • This could be related to V19.0 MR1. See: https://community.sophos.com/sophos-xg-firewall/b/blog/posts/sophos-firewall-v19-mr1-re_2d00_release-build-365-is-now-available

    There are two fixes: 

    NC-100679 & NC-94291

    So you can update your current installation to V19.0 MR1 and try it. The Respin version fixed another issue, which could potentially caused this issue. 

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  • Hi Toni, thank you for quick response. I need to explain your "... try it...". You mean - after update the /var would be "expanded" after update will have finished? Or we need export-reinstall-import? Or you don´t know and mean "maybe the /var size changed after reinstall"?

  • As I wrote: The update does not fix the error with the var directory!

    Of course I checked before I wrote that!

    SFVUNL_KV01_SFOS 19.0.1 MR-1-Build365# df -h
    Filesystem                Size      Used Available Use% Mounted on
    none                    613.2M      1.5M    567.0M   0% /
    none                      1.9G     24.0K      1.9G   0% /dev
    none                      1.9G     51.7M      1.9G   3% /tmp
    none                      1.9G     14.6M      1.9G   1% /dev/shm
    /dev/boot               127.7M     34.3M     90.7M  27% /boot
    /dev/mapper/mountconf
                            560.3M     72.0M    484.3M  13% /conf
    /dev/content             11.8G    496.1M     11.3G   4% /content
    /dev/var                  3.7G      1.5G      2.2G  41% /var

  • We are not increasing the the /var/ because there is no reason to do. But 41% is actually fine from my perspective. /var/ is rarely used. 

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  • This Firewall is brandnew (installed yesterday)

    And we have another that is 3 weeks old, there it is on 100 %!

    Sorry Luca, please don't think I'm stupid, but your answer is simply wrong.

    There is an nc-94291 for this issue and you try to say 41% is fine........

    Here is an example how it should be. (appliance has been updated from 18.x)

    SFV1C4_SO01_SFOS 19.0.0 GA-Build317# df -h
    Filesystem                Size      Used Available Use% Mounted on
    none                    231.4M     12.6M    202.6M   6% /
    none                      1.9G     20.0K      1.9G   0% /dev
    none                      1.9G     21.5M      1.9G   1% /tmp
    none                      1.9G     14.6M      1.9G   1% /dev/shm
    /dev/boot               127.7M     50.0M     75.0M  40% /boot
    /dev/mapper/mountconf
                            385.4M     73.1M    308.3M  19% /conf
    /dev/content              3.6G    601.6M      3.0G  16% /content
    /dev/var                 29.9G      8.6G     21.3G  29% /var

  • IT IS reason.!!

    We have "consistently" only 5%-10% free. Sophos report this nearly every day as errors. AND our monitoring system report this permanently. AND we keep losing reports older than several days. AND email system sometimes refuse sending bigger emails. AND we have aloocated 80GB disc for 4 GB /var. AND....


    SFV4C6_VM01_SFOS 19.0.0 GA-Build317# df -h
    Filesystem                Size      Used Available Use% Mounted on
    none                    640.6M     11.6M    582.3M   2% /
    none                      2.9G     24.0K      2.9G   0% /dev
    none                      2.9G    968.3M      2.0G  33% /tmp
    none                      2.9G     14.7M      2.9G   0% /dev/shm
    /dev/boot               127.7M     26.6M     98.4M  21% /boot
    /dev/mapper/mountconf
                            560.3M     95.4M    460.9M  17% /conf
    /dev/content             11.8G    493.8M     11.3G   4% /content
    /dev/var                  3.7G      3.3G    328.9M  91% /var

  • Ok lets rephrase this. 

    It is another problem, you are facing. 

    So the disk is not increasing due an issue. Instead the size of your partition is to small. This has nothing to do with any of the IDs i called. The IDs are tackling issues, which increases the amount of data stored and resolve this.

    But if you partition is not utilizing the proper disk size, this is an different issue. You can follow up on this one with support. 

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