v19 VMware disk usage, reporting full

This could be:  NC-94291

Fixed in MR1. 

I think and believe that this problem (NC-94291) is fixed in build 350. But it is possible to correct this problem on a "live system"? When we updated another firewall, the /var filesystem REMAIN small. I have found some info about "increasing /var size" in https://support.sophos.com/support/s/article/KB-000036775?language=en_US. It is worth trying this after update? Or do we have reinstall XG firewall again and restore config from backup?

Hi Luca,

I don't want to be offensive, but do you read your own posts?
A large manufacturer only offers solutions at the expense of the customer????

You can read all about it here!
Just once more.

- Sophos distributes a faulty installer.
- Solution is the new MR1 version, which is not available! (checked just one Minute ago!)
(That means faulty new installs every day!).
- Solution 2 "just install the old 18.5.x ! (which is officially no longer available!)

Hi Luca, who bears the costs if this measure has to happen at a customer 500 km away????
I know it like this: Whoever makes the mistake has to pay.

I am currently leaning towards solution 2, but with a firmware from another manufacturer.....


Unfortunately, this is not the first time I have experienced something like this at SOPHOS!

When will you finally wake up?

Greetings Gerd

... and Luca,

stop minimising the problem, even though you're getting paid for it.

Sometimes it's better to admit your mistakes!

Greetings Gerd

It´s a BUG from Sophos but they ignore it until today!

BR Gerd

I will not respond to this thread anymore, as i cannot help you any further. 

All information are available. The bug is fixed. You need to reinstall with the new V19.0 MR1 installer or an old installer. 

Hi Lucar,

I can understand your despair. But there is still no acceptable solution from your employer SOPHOS!

Your last solution approach in unacceptable, as now really described several times!

Sorry dear community members, but actually this time I wanted to give Sophos a chance to really admit mistakes and generate a sound solution.
BR Gerd

LuCar Toni said:

All information are available. The bug is fixed. You need to reinstall with the new V19.0 MR1 installer or an old installer. 

this one is not available!

As I write now for several post!
What is this solution approach??

We are working on publishing the MR1 installers as we speak, I'll update this when they're available. 

Hello guys,

as long as we don't get a solution from Sophos, the only steps you can take are as follows:

1. reduce the report holding time to the lowest possible value
2. flush report data on the shell.

I unfortunately have to do this every 2nd day now because our customer appliance is more than 500 km away.

@Sophos great bug, keeps us at work

SOLVE IT!

Gerd, 

I do apologize for the trouble & extra work this issue has caused you & your customer. It was our fault this bug was introduced in v19.0 GA, and we are doing a full RCA to figure out how it happened and what we can improve internally to prevent this type of issue from happening again. 

Generally we only publish the installer of a version to MySophos when we fully GA, but I am working with the team now to publish the MR1 installer ASAP to provide you (& others affected) a viable solution. 

Bobby,

thanks for your answer, which sounds a bit more reliable to me.

Please remember the many installations that were made with 19.0.x.

A new installation costs you reputation and us money.
There must be another solution.

BR Gerd

Bobby,

thanks for your answer, which sounds a bit more reliable to me.

Please remember the many installations that were made with 19.0.x.

A new installation costs you reputation and us money.
There must be another solution.

BR Gerd

Hi all, 

We have now posted the v19.0 MR1 installers at https://support.sophos.com/support/s/article/KB-000043162?language=en_US. 

Like Luca said, this issue affects VMs which were deployed with the v19.0 GA installer. If you re-deploy the VM using this MR1 installer, it would resolve the issue. 

I understand re-deploying a VM is sizeable effort, so in the meantime we're trying to find another solution to dynamically grow the partition size on a running VM without re-deploying as well. 

Hi Bobby,

Thank you for your answer, which initially gives us hope.

Please stay tuned to the topic.
A solution without reinstallation must be worked out.

Thanks Gerd

Hi Gerd Rehders1, TomasLavicky, Jiri Hadamek,

We have developed a workaround that will resize the /var partition on a running VM (while keeping your data), but requires a reboot of the VM. 

Can you please PM me your email address, so I can send you the workaround & instructions how to run it? 

Hy Bobby,

this sound very good.

You just got a PM.

Thanks a lot!

BR Gerd

Hi Bobby,

this time SOPHOS has done a great job!

Fix worked for me and I can now schedule the maintenance windows on the affected appliances.

THANKS A LOT!!!

Hi Gerd, 

I am glad we were able to help, and the workaround worked for you. Again I do apologize for any inconvenience this issue may have caused you. 

Hi Bobby,

just one last feedback.

I have just patched all systems.

One machine started with reportdb dead.
But after a flush device record this one is running good!

The only difference between the machines was that the one with reportdb dead was already running on SFOS 19.0.1 MR-1-Build365.
This was the first great tip from LucarToni (see above).

BR Gerd

Hi Bobby, I have the same problem. Can you share the solution?

Hi Gerd,

   I have the same problem here. Can you share the solution with me? 

Hi Claudio, 

If you contact Sophos Support and reference NC-94291, they would be able to provide the workaround for you. 

Alternatively if you PM me your email address, I can email it to you as well.