Important note about SSL VPN compatibility for 20.0 MR1 with EoL SFOS versions and UTM9 OS. Learn more in the release notes.

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  • Neither on the release notes or the news post in the community explains how to disable the assistant.

    In case anyone here is wondering, the option to disable it is available on the bottom of the "Admin and user settings" tab, which is located at the "Administration" page. (A page refresh is needed to see the changes after disabling.)


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 GA @ Home

    Sophos ZTNA (KVM) @ Home

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  • I really appreciate, Sophos has listened to our voices and implemented this opt-out. Allows us to delete manual block rules we created for disallowing this communication. , did you check the logs that there is no traffic to whatfix and the other URL usersnap?

  • It doesn't initiate any connections to whatfix anymore. But there's still two connections to usersnap which downloads two js files and execute them. (It's used for the feedback function.)


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 GA @ Home

    Sophos ZTNA (KVM) @ Home

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  • It doesn't initiate any connections to whatfix anymore. But there's still two connections to usersnap which downloads two js files and execute them. (It's used for the feedback function.)


    If a post solves your question use the 'Verify Answer' button.

    Ryzen 5600U + I226-V (KVM) v21 GA @ Home

    Sophos ZTNA (KVM) @ Home

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