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Discussions How can user change password in User Portal

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How can user change password in User Portal

helmut willems over 4 years ago

Some users use only the user portal to reach shared documents with the SMB bookmark

But how can this users change there password ?

If they go to the userportal they get : "Change password" feature is not applicable .

How to setup ???

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0 Keyur over 4 years ago

Hi helmut willems

Please refer to the article - https://community.sophos.com/kb/en-us/135495

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 helmut willems over 4 years ago in reply to Keyur

hello

The user get's the message : Change password" feature is not applicable .

Like i told before , where do i find this setting ?
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0 Keyur over 4 years ago in reply to helmut willems

Hi helmut willems

Password changes through the User Portal only work when authentication is through the Sophos Firewall local database. If an external server (AD/RADIUS/LDAP/eDirectory/TACACS+) is used for authentication, administrators or end-users will not be able to change their passwords through the User Portal.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
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0 Keyur over 4 years ago in reply to helmut willems

Hi helmut willems

Password changes through the User Portal only work when authentication is through the Sophos Firewall local database. If an external server (AD/RADIUS/LDAP/eDirectory/TACACS+) is used for authentication, administrators or end-users will not be able to change their passwords through the User Portal.

Regards,

Keyur
Community Support Engineer | Sophos Support
Sophos Support Videos | Knowledge Base | @SophosSupport | Sign up for SMS Alerts |
If a post solves your question use the 'This helped me' link
Cancel
Vote Up 0 Vote Down

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